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We cant play cd dvd in our laptop - Acer Computers & Internet

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  • drfurr Apr 08, 2011

    Can't play cd or dvd or both?

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  • 868 Answers

Hi surumiyasaia,

I see that you are experiencing issues with your DVD-rom not reading any cd's and dvd's.

I will be more than glad to give you details on how we can fix your concern, please see below step by step procedures for the fix.

  • On your desktop screen please click on Start then on then on the start search bar type REGEDIT lower case will work as well, a list will appear on the left side of the screen you will see regedit highlighted then press enter to open the application.
  • Once you have the Registry Editor window up on the screen you will need to follow this string to get to the DVD's registry - HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  • In the Registry Editor Click on HKEY_LOCAL_MACHINE
  • then click on SYSTEM
  • then click on CurrentControlSet
  • then click on Control
  • then click on Class
  • then click on {4D36E965-E325-11CE-BFC1-08002BE10318}
  • this will show the information about the DVD on the right side of the screen
  • Look for Upper Filters and Lower Filters
  • Right click on Upper filters and left click on delete, once prompted are you sure you want to deleted upper filters click yes.
  • do the same for lower filters delete it as well.
  • then close Registry Editor restart the computer and try your DVD-Rom again if it will start detecting cd's and Dvd's
if still the issue is still the same try reformatting windows back to factory defaults, if the issue is still the same most likely your DVD-Rom may need replacing.

I hope this information will be helpful.

Have a nice day thanks.

Posted on Apr 09, 2011

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tat4u
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SOURCE: cant play a dvd on laptop hp pavilion dv4000

check ur software that plays ur disks e.g.media player when first installed needs dvd media to be enabled.sounds to me that software is not enabled or codecs are not installed.if it plays cd's ok there is nothing wrong with ur drive whatsoever its a software issue.theres dvd player software at the hp site free to download includes all codecs and plays most media called windvd.

Posted on Mar 05, 2008

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SOURCE: cant play cd but can only play dvd

your software does not support to CD which is you used.change the player and enjoy.its not major problem.you use GOM player or any other
its best for you.

Your DVD player is working but softwre which is used not working.

Posted on Apr 09, 2009

ArcAiN6
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SOURCE: my laptop not use a pirated or copy dvd

While it's not legal to download, and burn DVD's illegally, if your rom has issues reading burned DVD / CD data, your drive may be faulty, or just needs to be blown out. Use a can of compressed air available from most office supply stores and blow any dust or debris out of the drive. Be careful not to touch the Lense, they are quite delacate.

If your drive still fails to read burned media, but does fine with normal media, the drive may not be able to read burned media at all, and you will need to replace it to do so.

Posted on May 30, 2009

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