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I installed the latest 4680 print driver from the HP website on a notebook computer with Windows 7 (64 bit). The installation failed. While running the troubleshooter from Windows, the detected error is that the Printer Is Turned Off (even though the printer & wireless are ON). I have rebooted the computer as well as unplugged and restarted the printer without any luck. Any suggestions????

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  • Manolito Mendoza
    Manolito Mendoza Apr 09, 2011

    Hi,

    Is your printer HP J4680 or HP C4680?

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Hi Good Day,

1) Make sure that the printer is connected to your own wireless network (SSID).

2) Try connecting the printer via USB cable if the printer works then no problem with the printer.

3) Try checking the ip address of your printer and try doing a ping test on your computer and check if your computer able to detect the printer's ip address.

4) Try going to printers then add a printer then choose wireless printer and follow the step by step guide.

5) if all those step will not work try calling HP printer support so that they can do an advance troubleshooting and if your printer still in warranty then they will be able to replace it for free.

Posted on Apr 10, 2011

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