Question about Microsoft Xbox 360 Console
We just purchased the Xbox 360 for Christmas, have only used it a few
times. Now, about two minutes into playing a game, it
freezes. This was a $400 console that we've only used a handful
of times, and of course, the warranty is up on it after 90-days to
return. Any suggestions? Do we need to contact Microsoft to
get this resolved?
Thanks, G. Bernazky
If it freezes, it is one of two things, either it has overheated, in which case you need to move it into a more open space, so that it can get more airflow. Or the graphics chip is malfunctioning, in which case you need to contact the Xbox people @ 1-800-4my-XBox and have them send you a shipping box to send to the repair center. This is a free service since you are under warranty, but you won't have your console back for at least 4 weeks.
Posted on Aug 06, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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