Question about Microsoft Xbox 360 Console

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Xbox 360 problem

We just purchased the Xbox 360 for Christmas, have only used it a few times. Now, about two minutes into playing a game, it freezes. This was a $400 console that we've only used a handful of times, and of course, the warranty is up on it after 90-days to return. Any suggestions? Do we need to contact Microsoft to get this resolved?
Thanks, G. Bernazky

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If it freezes, it is one of two things, either it has overheated, in which case you need to move it into a more open space, so that it can get more airflow. Or the graphics chip is malfunctioning, in which case you need to contact the Xbox people @ 1-800-4my-XBox and have them send you a shipping box to send to the repair center. This is a free service since you are under warranty, but you won't have your console back for at least 4 weeks.

Posted on Aug 06, 2008

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