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I have changed both low ink cartridges in my HP Officejet 4315v and I continue to get a message "cartridge error". I can not even align the new ink, can you please help?

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The problem is either of these two things:

Often the ink cartridge is damaged where the connection takes place with the printer (this is usually the issue).

OR the printer needs to be reset. To reset the printer turn it off. Turn the computer off. Unplug everything. Wait one minute, plug everything back in. Turn the printer on first and then the computer.
All printers made in the last 7-8 years have the feature that they completely reset when all connections are removed.

Posted on Apr 08, 2011

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ATASCO HP OFFICEJET J4585


When you get an HP integrated ink cartridge refilled (i.e. HP 60, 61, 74, 75, 901, 92-98....currently offered at Costco or Frys today) or if you buy a remanufactured/compatible HP ink cartridge, the ink levels cannot be reset (HP has a smart chip embedded within the nozzle plate at base of ink cartridge which counts the drops and then registers as empty).....so you'll just need to live with it and ignore 'ink low', 'non-genuine', 'counterfeit' messages and similar while you are using these types of aftermarket supplies. The first video below provides an overview of the 'low ink' phenomena.



Additionally, severe cartridge error (i.e. "refer to documentation" / "incompatible cartridges", "print cartridge(s) problem" etc.) typically indicates the internal micro-electronics of the HP #901 / 901XL cartridge are damaged. The cartridge's electrical wire runs at rear and lower side of the ink cartridge are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal electrical failure. I suggest you first run a 'Tap 41' diagnostic test to check cartridges electrical health (this is a forced test); you may also bypass the error (temporarily) on all models which use HP 901 cartridges. Refer to Inkjet411 youtube videos below:


HP Officejet J4500 J4600 4500 Printer Error Messages -HP 901 & 901XL Cartridges

http://www.youtube.com/watch?v=RivHgvWCkJ8


HP 901 & 901XL Ink Cartridge Alerts - Low Ink Warnings:

http://www.youtube.com/watch?v=hzLM5mlkTt4


HP Officejet J4500 J4600 4500 Printers Tap 41 Diagnostics - HP 901 Incompatible Print Cartridges: http://www.youtube.com/watch?v=S6uATgXxQlE


HP Officejet J4500 J4600 4500 Cartridge Error Bypass - HP 901 Cartridge Errors: http://www.youtube.com/watch?v=I4-m_RLdRE4



HP 901 Ink Refilling & Cartridge Care Tips - Everything you need to know: http://www.youtube.com/watch?v=jTtNj6rN4g4




Feb 22, 2013 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

My hp officejet is displaying a message "remove


Hi,

Your printer is in Error mode.. Specially with black ink empty message. HP Printer is designed in such manner that it will not allow you do to anything if it gives cartridge error message on printer screen.

you will have to replace the cartridge and align the printer to get it working.


Regards,
Ron

Jun 12, 2011 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

I have a HP Officejet Pro L7680 and have enjoyed a year of problem free use. Now the printer says "Ink Cartridge Problem" :The following ink cartridge appears to be missing or damaged" ...


hi,
the yellow cartridge is '' Y" and not K , you have a problem with the black carteidge "K" replace the black and tell me what is the new message, i will help you. i'm online

Nov 05, 2010 | HP Officejet Pro L7680 All-In-One Printer

2 Answers

Printer says-


Remove the Cartridge.
Clean the Electrical ( golden ) contacts using lint free cloth.
Clean the Contacts inside the Cartridge slot.
Put then back in the Printer and follow the instructions on the Printer Screen.
If this does not resolve.. Contact HP Support if you are using Genuine HP Cartridge for more Help.

Jun 16, 2010 | HP Officejet 5610 All-In-One InkJet...

3 Answers

HP J4500 color cartridge error


Take the cartridge out and clean the contacts off with something (ie: pencil eraser, your thumb...) That worked for me! I couldn't find a solution anywhere even after chatting with online tech support from HP. Quick and painless! I hope this helps...

May 31, 2009 | HP OfficeJet J4580 All-In-One Laser...

5 Answers

My hp officejet j4580 says incompatible black ink cartridge


I've been in print cartridge hell since I bought a J4580.

I spent an hour on chat with HP customer service and was able to resolve the problem by partially resetting the printer. Here's how:
  • Make sure your print cartridges are installed.
  • Unplug the machine, wait 20 seconds
  • Press and hold the # and 3 keys
  • Plug the machine back in
  • You'll see a reset message on the machine, release the # and 3 keys
  • Follow the prompts to set the language and location
Cross your fingers, hopefully your printer will print now!

Apr 11, 2009 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

Print cartridge problem : [Tri- color]


Printer display says: Print cartridge problem : [Tri-Color]. Refer to device documentation to troubleshoot. I can find nothing in the 'device documentation' to help me.

Apr 03, 2009 | HP OfficeJet J4580 All-In-One Laser...

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