Question about HP PC Desktops

1 Answer

Hi my cd drive has stopped working in the device manager it has a yellow error symbol beside the driver. I've deleted the drive and re-installed it and it still doesn't work. Any ideas!!

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 144 Answers

Hello,

Probably the drivers are corrupt..
Install them from Windows CD.. or maybe you will have to reinstall your operating system

Posted on Aug 06, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

3 Answers

How to fix code 39 error


To fix this issue. click on the below link.

http://www.fixya.com/support/r3579304-how_to_fix_cddvd_rom_error_code_39

Feb 16, 2010 | PC Desktops

1 Answer

External HD connection problem


Mmm, go into Device manager and see if any hardware has yellow symbol, especially USB root or plug n play devices.

If any have the yellow symbols then delete them and click on "scan for hardware changes" hopefully it will re-install non corrupt drivers.

Dec 22, 2009 | Dell PC Desktops

2 Answers

Dvd driver shows yellow excclamation mark error code 41computer novice any simple suggestions would be appreciated


"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

Because of this error, the drive did not show up in My Computer and the customer was unable to burn CDs or read any CDs.

I uninstalled the drive from Device Manager, rebooted the computer, and the problem remained, so obviously it appeared to be a registry issue that I would have to solve. If you are receiving this Code 39 error and your CD or DVD drive is missing and has a yellow exclamation mark in Device Manager, I hope this information is useful.

To solve this Code 39 error, follow these instructions:

NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.

1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

* HKEY_LOCAL_MACHINE
* SYSTEM
* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

* UpperFilters
* LowerFilters
* UpperFilters.bak
* LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot
your computer

8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone

Regards,
Pp

Dec 02, 2009 | PC Desktops

2 Answers

TSS corp cd burner stopped working TS-H292B errow code 28 how can i get it working, wisard can't find hardware


TS-H292B error code 28 go to the device manager, to get there click Control panel, systems, Hardware, Device Manager
click the plus sign given before dvd cd rom drive right click dvd or cd rom and uninstall the driver.
Then restart computer and allow it to recognize cd rom and install updated drivers if this does not work chances are you have a faulty dvd or cd rom go to any wal mart or office depot and get new drive and install it is not very hard follow this link for installation instructions. http://www.fonerbooks.com/r_cd.htm

Nov 28, 2009 | Dell Dimension 2400 PC Desktop

2 Answers

The DVD RW/CD-RW'S DRIVER is not working


CHeck the Device Manager. Does the CD/DVD Drive show up in Device manager, and when you right click it and choose properties, does it give any error code, like Error code 39?

Normally the CD drives use the default Windows drivers. Try right clicking the HL-DT-ST DVDRAM GSA T50N ATA Device in Device Manager and choose uninstall. Then reboot the computer and Windows will find the device and re-install drivers automatically.

If you are still getting the error, it may be an update or some other program that added data to the DVD's driver data in the registry. Try this:

1) Close all open programs

2) Click on Start, Run, and type "regedit" (without the quotations) and press Enter. Back up (File > Export) the registry before you make any changes)

3) Click on the plus signs (+) next to the following folders

  • HKEY_LOCAL_MACHINE
  • SYSTEM
  • CurrentControlSet
  • Control
  • Class
  • Left Click and Highlight: {4D36E965-E325-11CE-BFC1-08002BE10318} **Make sure you choose this exact key**
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed on the right hand side, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor


7) Reboot your computer


8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

Apr 11, 2009 | HP Compaq Presario SR1420nx...

1 Answer

Cd tray on Computer keeps ejecting while not in use


Hi Deborah.We can try a few steps to resolve this problem.Open the cabinet/Tower and reseat the drive cables.Check in the BIOS(F2 or Delete key on the keyboard on system restart to get to BIOS) and see whether the drive ejects.If it doest do it here,then it could be a windows issue.Even viruses can cause this problem.If it does in BIOS as well,then we need to do more.... Check in device manager for the driver model (Control panel>>System>>Device manager>>CD/DVDROM drives). Click on the +sign beside the CD/DVDROM drives option and check the complete name of the drive. Google for %Drive model% Firmware and install the firmware.That is the only possible solution.Samsung drives do have this known issue

Mar 17, 2009 | PC Desktops

4 Answers

HL-DT-ST DVDRAM GSA-T40L ATA DEVICE has run problem error code 39


1. Using Device Manager

To fix this error, first try to update the driver from the Device Manager. To open Device Manager, right-click My Computer on your Desktop, and then on the Hardware tab, select the Device Manager button.

In the Device Manager window, identify the CD or DVD drive item (with Yellow exclamation mark), right-click on it and select Update Driver. Follow the screen instructions to update the device driver and restart your PC.
if can't try this:

2.To fix the error by editing the registry, perform the following
steps:

1. Exit and close all applications currently running on your PC.
2. On Start > Run type Regedit and press the Enter key.
3. Next, navigate to the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}
4. Delete any of the following registry entries if they exist under this key:
* LowerFilters
* LowerFilters.bak
* UpperFilters
* UpperFilters.bak

5. Restart your PC and open My Computer to ensure that the CD-ROM drive is visible.
6. Also, open the Device Manager again to ensure that the yellow exclamation mark and the error code is now gone.
7. Restart your PC and open My Computer to ensure that the CD-ROM drive is visible.
8. Also, open the Device Manager again to ensure that the yellow exclamation mark and the error code is now gone

Jan 02, 2009 | PC Desktops

1 Answer

Trying to install external DVD and it won't load! Why? I get a yellow flag in device manager!


Often you should install the drivers (using device CD), before you connect the external device to your computer.
1) Delete the driver from device manager,
2) disconnect the drive from computer,
3) restart computer,
4) install the driver (using device CD),
5) after driver is successfuly installed,
6) connect the external device.

Nov 30, 2008 | Lite On PC Desktops

2 Answers

DVD/CD-ROM DRIVES driver may be corrupted or missing. (Code 39)


To solve this Code 39 error, follow these instructions:
NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders
  • HKEY_LOCAL_MACHINE
  • SYSTEM
  • CurrentControlSet
  • Control
  • Class
  • {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor


7) Reboot your computer


8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


Another possible CD/DVD issue you may want to investigate

Oct 12, 2008 | PC Desktops

2 Answers

Dvd cd room disfunction


Hello Suzanne,

You may be required to go into the registry to fix this issue, so if you are not too comfortable going into the registry, you might want to get help (but I have written the instructions you can follow)

Check the Device Manager.

Start > Control Panel > Double Click the System icon > Click the Hardware Tab at the top of the box that opens > Click the Device Manager Button.

Click the [+] sign beside the category DVD/CD-ROM Drives

After clicking the [+] sign and the DVD/CD-ROMS Devices category opens up, is there a DVD Drive listed? If there is, when you right-click the DVD Drive and choose properties, does it give any error code, like Error code 39 in the grey box that appears when you choose properties?

Normally the DVD drives use the default Windows drivers. Try right clicking the DVD Drive under the DVD/CD-ROM Drives category in Device Manager and choose uninstall. Then reboot the computer and Windows will find the device and re-install drivers automatically.

If you are still getting the error or the Drives do not show up in My Computer ("poste de travail"), it may be an update or some other program that added data to the DVD's driver data in the registry. Try this:

1) Close all open programs

2) Click on Start, Run, and type "regedit" (without the quotations) and press Enter. Back up (File > Export) the registry before you make any changes)

3) Click on the plus signs [+] next to the following folders


  • HKEY_LOCAL_MACHINE
  • SYSTEM
  • CurrentControlSet
  • Control
  • Class
  • Left Click and Highlight: {4D36E965-E325-11CE-BFC1-08002BE10318} **Make sure you choose this exact key**
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand side panel:


  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed on the right hand side, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor


7) Reboot your computer


8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


This should fix the problem, let me know if it worked for you,

RyMS

Sep 06, 2008 | Acer Aspire 2100 (91.AB675.D02) PC Desktop

Not finding what you are looking for?
PC Desktops Logo

Related Topics:

14 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP PC Desktops Experts

Fred Sops

Level 2 Expert

271 Answers

john smith

Level 2 Expert

366 Answers

Gavindu Dileepa

Level 1 Expert

10 Answers

Are you a HP PC Desktop Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...