Question about Western Digital WD HDD 500GB SATA 25" WD5000BEVT 500 GB SATA Hard Drive

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I have a 500GB external drive that when plugged into computer, a messege comes up that says, ' One of the usb devices has malfunctioned and Windows does not recognize the driver and to try plugging it back in', this has never happened and it does this with all other computers. This has all my movies and music and pictures, what do I do? Hockeestud1@gmail.com, Thanks- Eric

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Click start control panel administrive tools ,computer management ,device manager scroll down universal serial bus controllers you should see a yellow question mark?
right click to reinstall drivers
make sure the lead/s that attach to this drive have a secure seating and are not bad/faulty the light on only tells that its getting power it might not be getting enough power you might test the lead/s or
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again, sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
hope this helps

Posted on Apr 08, 2011

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