Posted on Apr 08, 2011

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I can't copy or scan. Printing works fine. When asked to copy , the display says copy in progress but nothing is happening. The same is true when trying to scan the display says scanning in progress but nothing happens. The printer picks up the paper then everything stops.

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Anonymous

Expert 111 Answers
Posted on Apr 08, 2011

Anonymous

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Did you try to scan from ADF or Flatbed glass?

Now as its not copying then it can be hardware issue so we can try to reset the printer and for that

1. Unplug the power cord from the back of the printer while the printer is ON

2. Hold and press the # and 6 key at the same time and while holding them plug in the power cord you will say that the printer turns On and there may be reset message on the screen of the printer ..release the buttons

its around 2 minutes process and it will reset your printer

If does not help then please get back to me

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I can't copy or scan. Printing works fine. When asked to copy , the display says copy in progress but nothing is happening. The same is true when trying to scan the display says scanning in progress but nothing happens. The printer picks up the paper then everything stops.

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