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I have HP Cue status all the time on start up. How can I repare it. I have a Win. XP and a HP C 4180. Please help me stop it. Thank you. Lorne Longley dlongley@xcelco.on.ca

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  • dlongley Aug 06, 2008

    Hi

    I did all that you said but still the problem is there.

    I will next uninstall the HP program and reinstall later to night.

    What do you say ?



    Lorne

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Go to Start>Control Panel>Printers and faxes
double click on your printer
You will get a little window that says at the top use printer offline
Choose print at the top menu and then in the pull down menu choose cancel all documents.

That should work. If it does not, then try resetting your printer by unplugging it at the back and leaving it off for a while, then reattach cords and see what you have then.


I hope this helps.

Posted on Aug 06, 2008

  • Gayle Ashbach
    Gayle Ashbach Aug 06, 2008

    When you go to the printers folder, does it show more than one printer?

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Download and install this Critical Update for your printer directly from HP.

Solution B:

There have been cases where if the PC is turned off or goes into hibernate this can occur. To work around this issue the "HP CUE DeviceDescovery Service" must be disabled:

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Try the resetting the printer to factory defaults.

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Thank you ...

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