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My Computer is not able to detect the device - Verbatim SmartDisk Firelite Portable USB 2.0 250GB GO 5400 rpm/tpm 250 GB Hard Drive

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Click start control panel administrive tools ,computer management ,device manager scroll down universal serial bus controllers you should see a yellow question mark?
right click to reinstall drivers
make sure the lead/s that attach to this drive have a secure seating and are not bad/faulty the light on only tells that its getting power it might not be getting enough power you might test the lead/s or
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again, sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
hope this helps

Posted on Apr 08, 2011

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Posted on Jan 02, 2017

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My computer will not recognize my sansa e250r anymore. What do I do?


Hi Shooby

When you say the device is not getting detected in the computer. Then i'd say first check for the latest firmware version in the device. I suppose the latest firmware for R devices is 01.02.165.
Also please check for the WMP version, it should be 10.

Please check whether the device is detecting in My Computer and Windows Media Player.
==================================================================
If the device is detecting in My Computer but not in Windows Media Player, then you need to run the HOT FIX which is available from the microsoft website.

Link is : http://support.microsoft.com/kb/939211

If the device is not getting detected in the My Computer, then you need to check for the MTP driver update. If you want to update the MTP drivers, make sure the device should be in PFS (Plays For Sure). In order to check for the settings, Press MENU, go to SETTINGS, go to USB MODE there you will find PFS or RHAPSODY.

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