Question about Zizzle Toys

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Zizzle "Hooked on Phonics" sound

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  • cknight187 Apr 10, 2011

    Your above instructions don't appear to apply to the Zizzle Hooked on Phonics Electronic Learning device for children which I was trying to describe in my initial inquiry. Your solutions sound like those for a product or device controlled by or through a Microsoft software operating system??? Can you refer my inquiry to the proper expert if other than yourself? Thanks for helping me and have a blessed day! Charley Knight

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Hi Charley,

Based on your concern, you already reset the device by pressing the reset button on the back but to no avail. Resetting a device will bring back the factory state like when you first got the unit. I suspected that this is a hardware failure. If the device is still in warranty, I recommend to contact the manufacturer and let them set a free repair or replacement. You can email Zizzle via info@zizzle.com and let them know about your issue.

Hope it helps.

Thank you for using FixYa.

Posted on Apr 11, 2011

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Hi cknight187,

You may try the troubleshooting below that can be done to get the sound to work again with the Zizzle "Hooke on Phonics".


1. Use the steps below to change the sound card to something other than the Game Compatible setting.

  • Click on Start, Settings, and Control Panel
  • Double click on Multimedia (or Sounds and Multimedia in Windows Me, or Sounds and Audio Devices in XP)
  • Click the Audio tab.
  • Under the Playback section, look for the Preferred Device.
  • Under Preferred Device, click on the arrow pointing down and select a device other than Game Compatible..
  • Click on the Apply button, then the Ok button.
  • Close the Control Panel.

2. If that does not correct the issue, you can bypass Microsoft DirectSound, and play audio directly through your sound card.

  • Click Start, and then Run.
  • Type DxDiag and click OK
  • Click the Sound tab
  • Under DirectX features, you will see the Hardware Sound Acceleration Level.
  • Move the slider bar to the left or right until it says Basic acceleration and click Exit.

3. If you are still experiencing problems, check the following:

- Check that your speakers are turned on and connected to your computer.
- You can verify that your sound system is working by playing any audio file.
- Make sure you've closed any other programs that use audio, such as RealAudio, WinAmp, or Napster.
- If the audio still doesn't work properly, update the drivers for your audio card from the manufacturer's Web site.

Hope it helps.

Thank you for using Fixya.

Posted on Apr 10, 2011

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