Question about Lexmark Office Equipment & Supplies

1 Answer

When trying to scan, the scanner makes a loud clicking sound and the scanning carriage does not advance under the glass plate. It looks like the movement belt has come lose or detatched.

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 384 Answers

Hi There and Welcome to Fixya.

If the scanner's 'clicking' sound is louder than usual, plus there's issues with the scanning carriage, it is quite evident that this device requires repair/parts replacement. Please note that I'm highly recommending a certified or trained technician to do such job due to the intricacy of internal parts (not to mention the architecture) of the scanner.

For your convenience, I have included the support site for Lexmark for you to check on the repair options and more information surrounding the product :

Lexmark Support

I hope this helps and Thank you for using FixYa.

Posted on Apr 08, 2011


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Why doesn't it scan correctly?

Hi Anonymous,
This is really difficult to answer without seeing the problem first hand.
If you suspect a possible problem with the scan motor then you could switch off completely remove the mains plug. remove the scan glass carefully clean it (It's always worth a clean both side when you have it removed.
Now mark a tiny on the metal work where the sense carriage is parked up at, so you can move the carriage manually and return it back to the start position.
Now once you have axis to the sense carriage you can move it slowly and I mean slowly across the scan table all the way to the other side, it should be smooth running once your part way across you could take a look at the mirrors if your confident enough carefully clean them with a lint free cloth. (use, hardly any pressure on the cloth to remove any dust)
Now when you get to the point where your scanner stopped when under power, can you feel anything that would bring your mirror carriage to a halt at this point.
If it's nice and smooth then return it back to the starting mark you made earlier replace the glass and switch back on.
Once your printer has returned back to ready, try another scan
If not look for error messages and go from there.
Finally try and work through the service menu something that would checkout the action of the scan unit.
Good luck.

Jun 19, 2015 | Xerox Phaser 3100MFP/S Laser Printer

8 Answers

My Cannon Pixma MP500 multi-function printer randomly scans only part of the document on the glass. Sometimes it does get it right; that is it correctly scans the whole page, but very often, the scan...

Try to adjust the scanner resolution

Solution: Adjusting Output (Scan) Resolution (Windows) - MP150 / MP170 / MP450 / MP500 / MP800 / MP950

Adjusting Output (Scan) Resolution By changing the resolution, you can set how clear the image is going to be.
The higher the resolution, the clearer (but the larger) the scanned image is.
The resolution can be changed before scanning. (Note)
If the resolution is doubled, the image data will be quadrupled.
If the data is large, problems such as slow processing speed or lack of memory may occur.

To change standard scan settings using MP Navigator, click here
To change more advanced scan settings using the scanner driver, click here
Using MP Navigator
  1. Place the document face-down on the platen glass.

  2. Launch MP Navigator.
    1. On the Windows desktop, double-click the 'MP Navigator 2.0' icon.
    2. Alternatively, in the Windows taskbar, click 'Start', click '(All) Programs', 'Canon Utilities', 'MP Navigator 2.0' folder, then 'MP Navigator 2.0' icon.

  3. Click 'Scan Photo/Document'.

    Display varies according to the printer model.

  4. When the Scan Photo/Document window is displayed, click 'Specify'.

    Display varies according to the printer model.

  5. When the Scan Settings window is displayed, select the resolution in Scanning Resolution drop-down.


    Select from the following scanning resolutions:
    [Text(OCR)]: 300/400/600
    Other: 75/100/150/200/300/400/600

  6. If necessary, set other items as well.

  7. Click 'OK'.

  8. In the Scan Photo/Document window, click 'Scan' to start scanning.

Using the scanner driver
  1. Launch MP Navigator.
    1. On the Windows desktop, double-click the 'MP Navigator 2.0' icon.
    2. Alternatively, in the Windows taskbar, click 'Start', click '(All) Programs', 'Canon Utilities', 'MP Navigator 2.0' folder, then 'MP Navigator 2.0' icon.

  2. Click 'Scan with Scanner Driver'.

    Display varies according to the printer model.

  3. Change the resolution.
    According to your purpose, set the resolution in Simple Mode with ease, or in Advanced Mode with a detailed setting.

    To set the resolution in Simple Mode:

    (A) Select the 'Simple Mode' tab.

    (B) In Destination drop-down, select the resolution which suits the purpose.


    To set the resolution in Advanced Mode:

    (A) Select the 'Advanced Mode' tab.

    (B) In Output Resolution drop-down, select one of the preset resolutions, or enter a number from 25 to 19200 to specify your favorite resolution.


  4. In either Simple or Advanced Modes, select other settings as required and then click 'Scan' to start scanning.

Aug 13, 2008 | Canon Office Equipment & Supplies

2 Answers

Use of Scanner

On this model there is a SCAN in black and white or color buttons but you need to have something on the glass to scan. Once it scans it prints!!!

Now lexmark software if installed comes with a program to scan with. you need to check under your prgrams folder under lexmark for the scanning software that was installed with the print driver.

If you open the lid and you do not see the white light chances are your scanner has and needs a bulb inside and at the point to install one of these you might want to concider a new printer.

Please be considerate and leave your feedback and comments and ratings before you leave, Thanks

Apr 30, 2010 | Lexmark X2500 All-In-One Printer

2 Answers

Printer panel shows "scanner failure, turn power off and back on to reset". I turn the power off and back on and get the same result. When the printer comes on in tries to initialize and makes a loud...

i have found the solution:

first of all, the problem is that the assy of the scanner can't find it's parking place. because it's to dirty.
the scanner moves slighty left when you start it up, then it scans for a black and white bar that's right next to the glass plate at the inside of it. This shall be to dirty to locate.
look at next link to clean the assy and glass plate from the inside:
make sure you clean the mirrors, the lens on the bottom of the assy and the glass plate from the inside.
remove all the dust you can find but be carefull it's very fragile.
i used some glass cleaning spray.

for me it worked very well!!

Jan 20, 2010 | HP PSC 2175 All-In-One InkJet Printer

2 Answers

Flashing L & 1 and will not copy

L1 means the scan carriage (the thing with the bulb and mirrors on it, under the main scan glass) is not moving. It has either been bound up by something or the motor is not running it anymore. On the left side of the machine (facing it) check to make sure the scanner lock has not been turned back on/re-engaged (it should be in the area where the paper comes out and lays down in the exit tray - up under there).
Otherwise... remove the glass and make sure there is nothing binding up the carriage - try move it by hand. make sure the carriage wires are ok. check for any loose cables getting in the way. is everything clean inside? If the carriage is locked up then the drive motor may be the issue - it could have seized. you could disconnect the drive motor and see if the carriage moves freely.
Also you want to make sure the white reference strip under the glass and all the mirrors/bulb are clean.
Hope this will help.

Apr 07, 2009 | Sharp AL 1631 Copier

1 Answer

Blinking with L and 1 alternately

the L and 1 indicate the scanner carriage is not moving. Something is stopping it. Open the document feeder and turn the copier on while watching the scan carriage (beneath the main glass) - does it move or try to move ? does it make a noise?
If it seems to be moving freely for a bit and then stop - is it going back to its "home" position (starting point). Remove the main glass and then move the scan carriage by hand (with the copier turned off) .. does the carriage move ok? check for a loose carriage drive wire or debris or something broken. Make sure the carriage locking screw is not holding it. Then turn the copier back on and see if the carriage makes an attempt to move back to its starting point. if everything seems to be moving ok then the problem could ly with the "home position" sensor. It could also possibly be a bad drive motor.

Apr 03, 2009 | Sharp AR-5316 Advanced Digital Imager...

1 Answer

Hp office jet 6110 all in one

THE Office Jet 6110xi has the problem is the scanner carriage having a problem when it looses power. The carriage does not "see" the signal it needs to indicate to the scanner carriage has reached the end of the scan deck -- I open the scanner top (remove screws, lift ONLY several inches leaving the front "clips" or "clamps" connected so the rear part of the top deck lifts up).

I have wiped the glass and the scanner carriage.



This happens almost every time the scanner/printer looses power, so I usually try to avoid unplugging it or shutting it off!!!

Finally, do not give up. This can be fixed. Sometimes it took 2 minutes, sometimes it took an hour of cleaning, wiping, blowing air into it.....


Mar 03, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer


I'm not familiar with your exact model but for small ricohs....Sc101 means that the standard white level was not detected. When you first turn on your machine the scanner scans a white plate (you will find this plate under the glass or frame near the park position of the scanner (facing down towards the scanner).The scanner will try to take a quick scan of this white plate so it knows the difference between white and black.
You will get this error if anything is preventing the scanner from seeing this plate (exposure lamp not working, Blocked scanner, or more likely a dirty white plate.
Remove the glass, get a mirror and try to find the plate and then clean it with windex. When you turn on machine the scanner will try to scan this white plate( make sure scanner is not getting hung up on anything.
For original size your machine may use paper size sensors that look like small black boxes with two black eyes (under the glass looking up towards the original) make sure these eyes are clean.

Regarding your doc feeder I need more info ( does it attempt to work, etc) describe what it does when you try to use it.

Jan 26, 2008 | Ricoh Aficio 1018D Copier

2 Answers

Dell Photo All in One Printer 964-scan/copy problem

This sounds like a problem I've had with a Lexmark scanner. It turned out that there was a switch on the bottom of the scanner that would lock the mechanism in place for shipping. Do you see anything similar on this unit, or am I barking up the wrong tree?

Aug 27, 2007 | Dell Photo 964 All-In-One InkJet Printer

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

237 people viewed this question

Ask a Question

Usually answered in minutes!

Top Lexmark Office Equipment & Supplies Experts

Don  Farrell
Don Farrell

Level 3 Expert

1018 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18424 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Are you a Lexmark Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides