Question about HP DeskJet 920c InkJet Printer

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My printer lights ( all three) are blinking with error message of "cartridge problem" I have tried to replace the cartridge with no success and cleaning the cartridge but no luck. Please help.

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In this case you will need two new cartridges to identify the problem.
Take one new color cartridge and one black. Now, remove both the old cartridges and install the new ones and restart the printer.
Most probably your issue should be resolved.
Please ensure that you are using the following cartridges only.
Print cartridge information Part name Part description Product number Print cartridge Black HP No. 15 (equivalent to HP C6615 series) Print cartridge Tri-color HP No. 78 (equivalent to C6578 series)

Posted on Apr 08, 2011

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The red triangle light with the "!" in it keeps flashing. I've just printed some things off but now it's not printing. Need it to print obviously..


ATTENTION light(triangle): Indicates that the print-cartridge door is open, print cartridge is missing, and other errors.

If ATTENTION and READY light is blinking:

Printer initialization
The printer is initializing.
No action is necessary.

Cleaning mode
A cleaning page is printing.
Wait until the cleaning page has finished and the printer is in the Ready state.
This could take up to two minutes.

If ATTENTION and READY light is on:

Fatal error
Turn off the printer, and then unplug the printer power cord for 30 minutes.
Plug the printer power cord into the power outlet, and then turn the printer on.
If the error persists, replace the printer.

If ATTENTION light is blinking and READY light is off:

  1. Attention: door open, no print cartridge, or media jam
The printer is in an error state that requires operator intervention.
Check the following:
? The print cartridge door must be completely closed.
? The print cartridge is correctly installed.
? There is no media jam.

2. Out of memoryThe printer is out of memory.
The page you are printing might be too complex for the printer's memory capacity.
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1 Answer

Error U163


I can then help you with your specific problem.

Error Code U163 (Ink Cartridge Empty or Low)

First of all, Yes, this is a common problem.

When you open your printer up, by lifting the Scan Cover, you will see lights blinking for the cartridge that is low or is empty.

1.) A lamp blinking once every three seconds means your cartridge is low.
2.) A lamp blinking once every second means your cartridge is empty.

Using your printer with an empty ink cartridge is capable of harming your printer, according to Canon Engineers.

Until such time as you can replace the cartridge you can use the method described below to temporarily turn off the error message.

Press and Hold the Stop/Reset button for 6 full seconds and then release it? Use the one Mississippi method of counting.

The Scan cover must be closed completely and locked in place. And the ink cartridge must be firmly locked in place as well.

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1 Answer

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Try taking the cartridge out and without touching the gold connector pins on the back, clean them with a Q-tip and rubbing alcohol. Do the same with the connector pins in the printer. Some times dirt, ink, etc. gets on the pins and does not make good contact. Thus, an error message and perhaps no printing.

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Hey well the cartridge could be faulty,,is it a genuine hp,,Those generic ones u can sometimes find arent that good,,but check the hp website for solutions,,there very helpful,,thats why hp is my favorite computer manufacturer,,goodluck

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..."Open the ink supply andgently move the ink cartridges to the left. Then reach in to the rightside and you'll find a small (1/2 x 1 inch) sponge. Push it down andoff/on the machine. try it now. or ...go to where I found out more than I should know about Canon's and where I got my quote...http://www.fixyourownprinter.com/forums/inkjet/39177 good luck.

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