Question about SmartDisk 160GB FIRELITE PORTABLE FIREWIRE HARD DRIVE 5400 RPM 2.5IN 160 GB FireWire 400

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My new netbook will not recognize the drive. I have plugged it into all three USB ports and it will not read it. Almost every time with out fail, I hear the alert that notifies me that the device was plugged in, but it still does not read. It reads perfectly on an older desktop computer running Windows XP as well as my son's laptop which runs Vista. I have used different USB cables other than the one supplied with the device (in attempting to troubleshoot) but to no avail. Please advise.

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6ya6ya
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Posted on Jan 02, 2017

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SOURCE: Hard drive not recognized, making clicking sounds

Sorry to say: the last 4 times I got that little click-click-click sound, I ended up getting an Return Authorization from Western Digital and a replacement drive. They were under warranty. A friend of mine used to try some of this "Disk Doctor" software, but it seldom worked. I would contact the manufacturer (if you've had it less than the warranty period). Western Digital warranty period is 3 years - don't know about other manufacturers, but it seems reasonable that your could also be covered that long.

Posted on May 30, 2008

geokohler
  • 304 Answers

SOURCE: External drive seems to freeze up everything, including desktop when USB plugged in

Do not panic. The problem is with the controller in the external case and not the HD itself. Open the case and remove the hard drive. Bring it to circuit city or best buy and invest in a new HIGH QUALITY external case for your hard drive. An associate at either of these stores will be able to tell you the exact case you will need.(SATA,E-IDE,IDE,ect...) DO NOT BUY the cheapo $10 cases you can get on the net. There is a reason some cases cost more then others and the main reason is the quality of the internal components and the durability of them. Install Your HD in your new case(very simple) and you will be up and running in no time.
I Hope this helps you out and you appreciate my help enough to remember to rate me FixYa when you are all fixed up.
Feel free to contact me with any of your other technical needs,
as always my help is free...This is my hobbie...
George

Posted on Jul 19, 2008

  • 1121 Answers

SOURCE: USB Device Not Recognized...

try to the laptop firewire port, if works. I didnt find any support for youfirelite drive

Posted on Dec 29, 2009

  • 15 Answers

SOURCE: My smartdisk 40 gb portable drive that I have been

It's probably faulty - must be an old drive if only 40Gb,

Replace it with a new one.

Posted on May 16, 2010

lock123
  • 6831 Answers

SOURCE: I am receiving power to my external hard drive,

Hello

Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

  1. The USB cable between the drive and the computer may be damaged.
  2. The circuit board which connects your drive to the interface of the external may be blown.
  3. The power supply (if applicable) may have a blown transformer.
The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards
Andrea

Posted on Sep 29, 2010

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