Question about RIM BlackBerry Curve 8520 Smartphone

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Uncaught exception: index 13>=13 app

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How To Reload Your Operating System

Here is a KB that discusses that error:

  • KB16471 BlackBerry Desktop Software prompts that an Internet connection is required to configure synchronization
Hopefully it contains something useful!
As an alternate method, from a PC, you can install any OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Posted on Jul 04, 2016

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Posted on Jan 02, 2017

  • 68 Answers

SOURCE: when i turn pn my blackberry 8520 it only shows

Connect it to the "Blackberry dekstop software"

and use it to restore your phone software..

Posted on Oct 19, 2010

esound
  • 425 Answers

SOURCE: my blackberry 8520 curve gives

Hi, application errors are usually Virus infected error, You can try and use this reset steps, but it does not work on all black berries.

How to Reset a Blackberry


There are three main types of Reset that apply to the Blackberry. These are listed in order below. Instructions for Blackberry Pearl are slightly different - see bottom section of the Tip.

1) Soft Reset - simply press the ALT+RIGHT SHIFT(CAP)+DELETE keys.

This reset stops all applications that are running on the Blackberry and will help if you are having problems connecting the device to computer. This reset will not erase any information from your device.

2) Double Soft Reset - this reset is almost equivalent to a full hard reset. First perform a Soft Reset as outlined in Step 1.

As soon as the screen is no longer black - repeat the steps once again exactly as before.

This takes you to another screen showing an hour glass. Allow the device to reset. This helps if the device has suffered a more serious error. Be aware you may loose some information from your device. A backup is advised prior to proceeding if at all possible.

3) Hard Reset - this is the full blown reset and will fully reset the device to help resolve critical errors with software or hardware. Again back up important information before proceeding if possible.

Note: For RIM models 850, 857, 950, or 957, you must insert the end of a paperclip or similar blunt object into a small recessed hole on the back of the unit and depress the switch inside. The device will reboot and be hard reset.

Other Models: With the device turned on - remove the battery for 30 seconds or more. Now replace the battery. The device will reboot and be hard reset.

Blackberry Pearl: To reset to factory defaults enter 'Options' from the main menu. Scroll to Security Options and press the trackball. Choose 'General Settings'.

Press the left soft key, then scroll to "Wipe Handheld" with the trackball and press the trackball. To initiate the factory reset, your phones security code may be required in order for the process to complete. Your phone will now be restored to its original settings on leaving the factory.

A hard reset can be achieved with the Pearl in the same way as outlined at Step 3 by removing the battery.

Be aware that resets such as these may erase data, such as contacts, ring tones, pictures, text messages and stored Internet files and emails. Make sure to back up important information beforehand if at all possible. You can obtain software to back up the device to your computer directly from Blackberry right here.

Feel free to pass on your comment..

Thanks for using fixya...

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Posted on Jan 10, 2011

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1 Answer

My blackbery is showing app error 523 reset i keep pressing reset but it wont work. when i restart my phone it shows uncaught exception :index 12>=12 then again white screen and app error 523


Hi Akira,

This error can be caused by a few different things, including faulty third party software. Have you downloaded any apps lately?

Make sure you have BlackBerry Desktop Manager installed on your computer, then unplug the battery from your BB and make sure that it is not connected to the computer. Start App Loader, then plug the USB cable into your phone. Once the phone lights up, wait to see if it starts up and if the PIN appears on your computer (in App Loader). At that point, plug in your battery. The software should load, and you can remove the third party app. If you don't think it's an app causing the problem, you can try using the repair option in the Desktop Manager. Let me know how it goes.

Apr 12, 2011 | Blackberry Curve 8350i

1 Answer

Uncaught exception index15>=15 and followed


The error 523 means the system process had died and a jarva process has terminated, and the device can not continue to operate in a normal manner.

You need to wipe the device and update the software.

Hope this helps

Feb 11, 2011 | RIM BlackBerry Curve 8520 Smartphone

1 Answer

My unlocked orage UK purchased used in india, blackberry 8520 giving the following problems. When boot it gives: Uncaught Exception Index 11>=11 then Security check 100% OK after that white...


i have got a second hand blackberry on the 02-uk network but for some reason i cant text or make and recieve calls why is this? and how do i solve it?

Jan 18, 2011 | RIM BlackBerry Curve 8520 Smartphone

2 Answers

Uncaught exception 11>=11 bb


my phone went dead last night went i was in bed and when ive woke up this mornin ive put it on charge and the screen was white and said app error 523 reset so i reset it and it says uncaught exception:11 >11 and then went i press ok it just goes straight back to app error 523 .... and i need my phone :( how can i fix it without sending it off and paying for it?

Nov 30, 2010 | RIM BlackBerry Storm 9530 Smartphone

3 Answers

I turn on the phone to immediately find a pop up that says uncaught exception index 4>=4 then by its self it will go to w white screen that says app error 523 with a reset link beneath it. ive tried...


i turn on the phone to immediately find a pop up that says uncaught exception index 6>=6 then by its self it will go to white screen that says app error 523 with a reset link beneath it

Aug 05, 2010 | RIM BlackBerry Curve 8520 Smartphone

4 Answers

How to fix blackberry 8520 app error 523


just wipe it or reload with the new updated OS

May 09, 2010 | RIM BlackBerry Curve 8520 Smartphone

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