Question about Bosch Nexxt 500 WFMC3301 Front Load Washer

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My washing machine cannot turn on and the door is locked and will not open. No lights are not coming on . Clothes are locked in the washer, including my daughters jersey that she needs for tomorrow.

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  • Bosch Master
  • 2,605 Answers

Hello,

Welcome to FixYa.

Hopefully the info below will supply you with the info to get the door open for now at least...and a little more with some luck.

The door typically locks as a result of the unit failing to drain, so....


**Unplug the washer from the wall or turn off the breaker before attempting any repairs**

  1. Locate the round door on the front of the machine (about 6" in diameter, lower right corner) My washing machine cannot turn on and the door is - macmarkus_26.jpg
  2. Find a drill bit or small screwdriver that fits in the hole in the round door.

macmarkus_30.jpg


3. Insert the bit into the hole in the door. It will push in a tab, it doesn't take much force. Rotate the hole (clockwise) to 6'oclock and it should come free. (the edges are very sharp so be careful).


4. Once the door is out of the way you'll be greeted by a 3-4" plastic cap with wings so you can unscrew it by hand or with theMy washing machine cannot turn on and the door is - macmarkus_32.jpgbr />


macmarkus_32.jpg


**NOTE - you should also see a ring attached, if you pull this the door should unlatch, but gettingMy washing machine cannot turn on and the door is - macmarkus_31.jpgirst if present is usually a good plan


macmarkus_31.jpg


Once the door is open and you've removed the items you wanted. Unplug the washer for 20minutes or so and then plug it in again, to see if the control "resets".


Let me know if you require further assistance and if not and this solves your problem, please rate the solution I provided accordingly.


Thank you for coming to "FixYa" and good luck.


Regards,

Macmarkus :)

Posted on Apr 08, 2011

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Posted on Jan 02, 2017

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