Question about Brother InnovIs 4000D Computerized Sewing Machine

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I need a replacement touch screen (Not the computer) for my innovus 4000D. The machine has not been used very much and had always been protected. (I also own a PR 600) The screen has developed a "Spiderweb" across it and I can no longer read it. The company warrenty was expired about 2 weeks before I found the problem. I hadn't used the machine for over a year due to health issues. I am really disappointed about the quality of the screen and that I have to spend and additional $1000+ to buy the part I need because it is made in one piece with the computer portion. I have been buying Brother machines for many years now, but I think this will probably be the last.

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SOURCE: Error message on Brother SE-270D

I had the same issue a few years back but with actual symptoms of malfunctioning. I had mine fixed under warranty. The service tech told me it was a faulty circuit board. Works perfect now. I think the warranty is only for the first year to cover labor and parts. Not sure how much it would be out-of-pocket. This happened within 3 months of a brand new purchase. Hope this answered your question.

Posted on Mar 29, 2009

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