Question about Dell A960 All-In-One InkJet Printer

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Cuts off left hand few letters in a word

Hi,
I'm using my aio A960 printer offline. When I copy or scan a 8.5X11 piece of paper it constantly cuts off the first words all the way down the page. What can I do?
Thanks, p

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  • 73 Answers

Either put the paper closer to the other side of the glass, or go into the settings to see if it is copying or scanning at 100% See if gives you the option of stretch or shrink to paper size. Also, see if it says Crop Automatically versus copying or scanning entire glass. If there is a choice between Automatic, Home Mode, or Professional Mode, try each one. There is always a reset button to return to original defaults. If you are given the option of seeing a preview first, always do that, even though it takes a little longer.

Posted on Aug 28, 2008

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Posted on Jan 02, 2017

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When I copy using the auto feed, I get a line across my copies. The line can fade or be dark but has been present for a few months. Copies that are hand placed do not have the line. What can I do?


There is usually a little strip of glass to the left of the main glass bed where you would place paper by hand. This little strip is what the feeder passes the paper over to scan it while the scan head stays in place underneath it. Most likely there is some fuzz or dirt on this strip of glass or on the feeder where the paper passes.

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check the usb cabled if not then uninstall the Dell Printer AIO software and reinstall it

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Scan to email does not work dell a960. it will copy, print but the scan does not work all of a sudden. It doesn't work thru the feeder or just by placing the paper on the glass. It will not scan to a file...


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1 Answer

Konica 7022


If you have a server you can do this on the server, the clients will recieve the instructions.

In XP go to printer properties of your 4500 printer. On the General Tab.
Select Printer Preferences, on the tab Paper/Quality change the document size to Letter and paper type to auto select.

(If server) On server do the same in the Tab Advanced under Printing defaults.

Now you can print on Letter (8,5x11), format.

Kind regards,

Mark Peters
Field Engineer.

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Partial print


Are you sure you have the paper aligned correctly?
should be left top or center.
Do you have the correct sive paper (Letter instead of A4)?
What happens to the rest of the copy : cut off, blank, black?
Is the scanner light staying on when scanning the whole page or does it die out when it scans 3/4 of it? ( bad scan cable or board)

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Paper Jam


Remove all the paper from the paper tray so that nothing gets sucked up in there while you're working. Hit the cancel button a few times until the screen clears itself and goes back to the "Print", "Copy", "Scan" option screen.

On your computer, if the printer option screen is up (depending on what kind of computer you have, a small screen might pop up to tell you the print progress), hit cancel or clear on any of the lines that say "Paper jam", if there are any.

The next time you print something, only put as many pieces of paper in the feed as you need to print. This should eliminate a lot of the chance of actually getting a paper jam.

Please respond again if this didn't help. I'm not sitting in front of my own computer right now, so I might not be following the same steps that I usually take.

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