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Posted on Jan 02, 2017
If you purchase from a store I would take it back and exchange it, or if you purchased it on line then the manufaturer and have send somebody out to take care of this situation you have a warraty on the unit
Posted on Mar 13, 2010
SOURCE: We have a REFLEX Step
I had a similar problem recently with my elliptical - it was permanently stuck in the "hard" position. In my case, it has a wheel that turns when you step, and the tension is adjusted by a pair of magnets inside this wheel assembly. These magnets are positioned near the wheel - closer for more tension or further for less tension.
The console control electronics that send a signal down to this wheel assembly. There is a little motor that pulls on a short cable to position the magnet(s).
The problem was that the cable attached to one of the magnets snapped, leaving that magnet close to the wheel, i.e. high tension. We had to have a technician order and replace the entire wheel assembly as its individual pieces are not made to be serviceable.
It sounds like your case might be similar. Maybe you only have one magnet or two. In any case, I'd look at whether the magnet(s) are moving relative to the wheel when you adjust the tension settings (you should be able to see or hear the magnets move - you might need a buddy to help).
While you may not be able to repair it yourself (you can get yourself pinched badly around these gears and mechanical elements), you will at least know what's going on so you get the right work done if you choose to hire someone.
Let me know,if needed further assistance.
Hope i helped you.
Thanks for using ' Fixya ' and have a nice day!!
Posted on Sep 01, 2010
Do this for your console Elliptical:Removethe bolts or screws securing the console to the upright assembly. Lift theconsole and confirm that the cable connections are secure. Remove the coverfrom the console's battery bay and install a fresh set of batteries. Replacethe battery cover.2
Detachthe ends of the pedals from the crank axles. Remove the left and right discshields and side shields. Inspect the interior of the base unit and locate theflywheel.3
Inspectthe flywheel as it turns. Locate the magnet installed on the flywheel. Turn theflywheel until the magnet passes in front of the nearby reed switch. Loosen thescrew securing the switch in place. Rotate the switch to reduce the gap betweenit and the magnet. Tighten the screw.4
Replace the left and right disc shields and sideshields. Reattach the ends of the pedals to the crank axles
Good luck, sincerely. G-d bless you.
MANAGUA, NICARAGUA. C.A.
Posted on Dec 06, 2011
1) Adjust the cable tension
2) Adjust the magnet, for loose bolt, test the magnet with the refrigerator magnet, for repulsion and attraction, Replace if necessary buying in any Hardware store, for small price.
God bless you
Posted on Jun 11, 2012
1) tight the bolts tension for magnet and clean very well. and proof..if the fail
2) go to test the magnet, use again the magnet from your refrigerator magnet, for attraction and repulsion. If do not pass the TEST replace the magnet in any Hardware such home depot, etc.
God bless you
Posted on Aug 30, 2012
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