Question about Office Equipment & Supplies
That is due to the clear plastic strips inside the printer, the one that run behind the cartridge holder, being dirty or damaged.
This plastic strip with black marking on it, is used to tell the printer where the cartridges actually are.
Unfortunately it could also be the sensor that reads this strip being damaged.
Inspect the strip with a bright torch to see if any ink or dirt is on this strip, use a bright torch when doing so, it makes it much easier. Also check behind the cartridge holder for any torn bits of paper that could be jammed in it.
Make sure the printer is unplugged from the power during this!!
I hope this helps
Posted on Apr 08, 2011
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Posted on Jan 02, 2017
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