Question about Philips GoGear ViBE Digital Media Player

1 Answer

I ran the battery on my MP3 player completely down and it shut off. I charged it and now all the songs are gone... is there a way to recover the lost songs?

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  • iamaia56 Apr 14, 2011

    Sorry to say none of the suggestions helped in fact I'm now unable to Sync songs to the player. When I click the sync button it shows; -error- under the status tab with a red -X- behind the song I was trying to add from the library.
    Any ideas?

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Try this:


1)Perform a system reset, which won't erase your files, to attempt to correct playback. Locate a thin object, such as pen tip or unfolded paper clip and insert it into the small reset hole on the bottom of your GoGear. Hold the thin object in place until you see the unit shut down completely. Your system has been reset. Power the device back on to see if the corrupted files have been corrected. If the reset failed to correct the issue, perform a file recovery on your GoGear.
2)Initiate a file recovery by first connecting your GoGear to your computer. From your computer's "Start" menu, choose "Programs," "Philips Digital Audio Player," "Area Device Manager" and "Philips Device Manager." The Philips Device Manager software will be activated. Inspect your GoGear to confirm that it is turned off. Plug the small end of the supplied USB cord into the bottom of your GoGear while holding down the "Volume Up." Insert the larger end into a free USB port on your computer. Hold the key as the "Philips Device Manager" reads your GoGear and activates recovery mode. Click "Repair" and follow the onscreen prompts as given by the "Philips Device Manager" to complete the process of memory recovery. Disconnect your GoGear from your computer properly after the process is complete and restart your MP3 player.
3)Reload and replace the files onto your GoGear by first connecting your GoGear to your computer. Plug the supplied USB cord's small end into the bottom of your GoGear and the large end into your comptuer's USB port. Initiate Windows Media Player by clicking on its icon if it doesn't start upon connection with your GoGear. In the left pane of the WMP, click "Philips GoGear Aria." Click the arrow on the top left edge of the WMP window, followed by "Music." Highlight all files, and click "Delete." Click the "Sync" tab on WMP, and drag and drop the music files you would like to replace and reload into the "Sync List" panel. Click "Start Sync." The files will be freshly loaded onto your GoGear.
4)Properly disconnect your GoGear from your computer to avoid memory corruption by first closing all applications in use by the GoGear (WMP). Click the USB device icon in your system's tray (located on the bottom right corner of your screen). Follow the prompts in order to safely remove your GoGear from your computer. When your computer tells you it's safe to remove your GoGear, unplug the USB cord from your GoGear.


Hope this helps!

Posted on Apr 08, 2011

  • Blue Plata
    Blue Plata Apr 14, 2011

    Hi there, I actually got the information from the Phillips website. But to help you out on this issue further, you might want to try contacting Phillips directly.

    You can call 1-888-744-5477 (if you're from the US). They are open from Monday - Saturday 9:00 AM - 9:00 PM EST, Sunday 9:00 AM - 6:00 PM EST. They are closed on Major Holidays.

    You can also try chatting with them online by going to their website or by going here:http://www.support.philips.com/support/c...


    Hope this helps you out further!

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If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
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If these fail, then:
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If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
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Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
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