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I have an HP printer hooked up to my laptop. Right now it is only printing the colours and grey but not black. The black cartridge is not empty. Please help! Thanks, Cheryl

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Hello, maybe the black is stiff inside, so you have to take it out and try shaking it first, then deep it into water for 5 to 10min, then shake it and try cleaning with tissue and try again to see if the black will come out.

Posted on Apr 07, 2011

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Try this link, if the cartridge or printer has been sitting for a while unused it will help get things flowing again. http://www.fixya.com/support/r3986425-unblock_print_heads
Hope this helps GM

Posted on Apr 07, 2011

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