Question about Kenmore Washing Machines
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Posted on Jan 02, 2017
First, see the Sears parts site for your washer:
Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.
It sounds as if your "Agitator Dogs" are damaged or broken. These are plastic pieces that allow the top agitator to turn only one way.
Please see the following for how to access and replace them if necessary.
1. Remove the fabric softener dispenser.
2. Using a short flat blade screwdriver, remove the cap.
3. You may see a 1/2" square plastic nut.
I've used a 1/2" extension for a socket set to remove the nut.
4. Pull the top agitator off and turn it over carefully.
You should see the agitator dogs (per the illustrations).
Replace them if necessary and re-mount the agitator, tighten the bolt carefully, put the cap and fabric softener dispenser back on and the top part of the agitator should only turn one way.
Posted on Nov 06, 2009
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