Question about Canon Office Equipment & Supplies

1 Answer

MP390 is printing 2 1?2 lines then skipping 2 1/2 lines. I have cleaned the nozzles, and run the diagnostics with no answers. Any ideas???

Posted by on

  • lmacnutt Apr 07, 2011

    I don't know which of the many buttons you refer to. None gives me the desired result. I have cleaned the nozzles and aligned the heads. it is still skipping every third and fourth line.

  • lmacnutt Apr 07, 2011

    I replaced both the black and the coloore ink. I got no improvement.

×

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 2,632 Answers

Hi,

Welcome to Fixya. If you have this kind of issue on your printer you can use the steps below and see if the problem will be fixed.

Print Head Cleaning

1. On the operation panel of the printer, press button.
2. Press the left [] arrow buttons to select [MAINTENANCE].
3. Press the [Set] button.
4. Press [] to select the cleaning setting you want. [CLEANING] for normal print head cleaning. [HEAD REFRESHING] for deep print head cleaning.
5. Press .
6. Print a Nozzle Check Pattern and perform at least two Head Refreshing if the pattern is not correct

Print Head Alignment

1. Press the button on the operation panel.
2. Press the left [] arrow keys to select [MAINTENANCE].
3. Press the button.
4. Press [] to select [ALIGN PRINT HEAD].
5. Press .
6. Review the printout for the pattern and notice the patterns that have the most solid image.
7. To the left of the pattern with the most solid box, is a value. The values range from +7 at the top to -3 at the bottom.
8. On the operator panel, press [] to scroll to the number that matches the value on the printed pattern for column A.
9. Press to select the most solid pattern. [Change H Value] will appear. This time for column B.
10. Continue to change horizontal alignment for columns B through K by pressing [] and then pressing to select the value.
11. After the print head align is complete, the display will return to standby mode.

You can also replace the ink tanks and see if it will fixed the issue and if all else fails The Print head may need repalcing.

If you have questions please let me know. Thanks for using Fixya.

Posted on Apr 07, 2011

  • Rofel Lantican
    Rofel Lantican Apr 07, 2011

    Have you tried to replace the ink? and see if you will still have the same problem or it will be fixed

  • Rofel Lantican
    Rofel Lantican Apr 07, 2011

    If after cleaning and aligning wont fix the problem you also change the ink and still no go. It only means that this is a problem with the hardware mostlikely that the printhead needs to be replaced. if you have warranty then you Canon can replace this for free if not then you need to bring this to a local tech or service center for repair. Thanks

×

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How repair print head for Canon MultiPASS MP390 All-In-One InkJet Printer


Select the "Menu" button on the printer's control panel. Select "Maintenance" on the display screen by using the arrow keys.
Step
2

Press the "Set" button on the control panel. Select "Nozzle Check" by pressing the number 1.
Step
3

Press the arrow keys until you highlight your desired level of cleaning. Press the "Set" button to begin the cleaning process.
Step
4

Wait for the printer to complete the print head cleaning. Print another page and inspect it for signs of poor print quality.

Jul 31, 2010 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

My printer doesn't print anything


Head problem COPY many black text pages 50 or so run head clean if still white pages repeat up to 200 or so pages..see how you go

Apr 22, 2009 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

My Canon mp390 printer doesn't print


I had this problem several times, had to buy new print head until I found that to clean it you should use ammonia. It really worked for me. You should really try ammonia it does work.

Apr 22, 2009 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

#5 black ink cartridge skips through the middle occasionally


Replacing the print head
The print head may need replacing if, after all print head and ink tank troubleshooting has been performed:

  • The nozzle test appears broken or to have horizontal white streaks.
  • One or more of the colors is missing from the Nozzle Test.
  • The colors are incorrect on the Nozzle Test.
  • A print head error is indicated on the unit.
  • The printer powers off when the print head is installed.
I hope it helps!!!

Nov 29, 2008 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Canon multipass mp 390 wont print black


FYI: This was Canon's reply to me (for my MPS 390) and it worked !
Dear Doug:
Thank you for contacting Canon product support. We value you as a Canon customer and appreciate the opportunity to assist you. We regret that black ink does not print from your MP390.
The issue may be with the print head. The print head holds the ink tanks.
You can print a Nozzle Check Pattern to confirm whether the inks are being correctly ejected from the print head nozzles and whether the print head is correctly aligned. Please follow these steps to do so:
1. On the MultiPASS control panel, press [Additional Functions].
2. Press '<' (left) or '>' (right) arrow to select [MAINTENANCE].
3. Press Set. [NOZZLE CHECK] will appear.
4. Press Set again and a Nozzle Check Pattern will print. If lines are broken or white lines are present, clean the print head nozzles.
Verify if the black grid pattern prints at the top. If not, then the nozzles may be clogged.
Please follow these steps to perform a Print Head Refreshing for the
MP390:
1. On the MultiPASS control panel, press Additional Functions. '1. FAX SETTINGS' will appear on the bottom row of the display.
2. Press '<' (left arrow) or '>' (right arrow) to select '3.
MAINTENANCE.'
3. Press Set. 'Nozzle Check' will appear.
4. Press '>' the right arrow to select '3. HEAD REFRESHING' and then press Set. The print head cleaning takes approximately 1 to 2 minutes to complete.
5. Perform a Nozzle Check Pattern.
Nozzle Check Pattern:
Please follow these steps to print a Nozzle Check Pattern to confirm whether the inks are being correctly ejected from the print head nozzles and whether the print head is correctly aligned:
1. On the MultiPASS control panel, press Additional Functions. '1. FAX SETTINGS' will appear on the bottom row of the display.
2. Press '<' (left arrow) or '>' (right arrow) to select '3.
MAINTENANCE.'
3. Press Set. 'NOZZLE CHECK' will appear.
4. Press Set again and a nozzle check pattern will print.
5. Check the printout for broken, white lines and uniformity.
If the lines are broken, or white lines are present, clean the print head.
Please follow these steps to perform a Print Head Nozzle Cleaning:
1. On the MultiPASS control panel, press Additional Functions. '1. FAX SETTINGS' will appear on the bottom row of the display.
2. Press '<' (left arrow) or '>' (right arrow) arrow to select '3.
MAINTENANCE.'
3. Press Set. 'NOZZLE CHECK' will appear.
4. Press '>' the right arrow to select '2. CLEANING' and then press Set. The print head cleaning takes approximately 30 seconds to complete.
5. Print a Nozzle Check Pattern to see if the print quality is improved.
6. Perform Head Refreshing if lines are still broken or white lines still appear. If nozzle check pattern is missing colors, replace the ink tank.
Once you have completed two deep cleanings, please perform another Nozzle Test. If colors are still missing, turn off the printer.
After 24 hours, turn the printer on and perform one more Deep Print Head Cleaning. Once the cleaning is complete, print another Nozzle Test.
After you have completed the Nozzle Test, please let us know the results.
This may be caused by the ink jets in the cartridge print head (the device that holds the ink tanks) wearing out or the ink nozzles starting to clog up. Remove and reseat the print head. Verify that ink has not built up on the bottom of the print head. Please follow the instructions below to reseat the print head:
1. Power the unit on.
2. Open the cover of the printer to bring the print head holder to the center.
3. Remove the ink tanks and set them on a protective covering, such as a rag.
4. Raise the locking lever to release the print head.
5. Remove the print head and reinstall it.
6. Lock the lever back down, gently.
7. Replace the ink tanks. Make sure they securely snap into place in the proper slots.
8. Lower the cover of the unit.
If you have performed multiple print head cleanings but the issue continues, it is most likely that the cartridge print head (the device that holds the ink tanks) will need to be replaced.
If your MP390 is past the one year warranty period, Canon offers two options to assist you, Canon's Loyalty Program or repair at an Authorized Service Facility (ASF).
You are eligible for Canon's Loyalty Program. This option allows you a one-time opportunity to purchase a new printer that uses Canon's next generation of technology at a discounted price. To help you get up and running quickly, we also offer free next business day shipping (if the order is completed by 12:30PM).
If you would like to take part in this option, please reply back to us within the next 14 days.
Once we receive your reply, you will be registered for the Canon Loyalty Program and provided with a Discount Code. The Discount Code will be emailed to you separately along with further instructions on how to use the Canon Loyalty program.
Another option is to have an Authorized Service Facility repair your product, at standard market rates for parts and labor. Here is the closest Canon Authorized Service Facility to the Zip code you have
provided:
BUSINESS MACHINES
1823 UNIVERSITY AVENUE,
BERKELEY CA 94703
510-841-7100
Please call the ASF first to make arrangements to take the unit in for repair. Take the print head, ink tanks and power cable with you to the ASF. The ASF will need these items to perform proper troubleshooting.
Unfortunately, we cannot provide an estimated time it will take for the unit to be repaired. The speed at which the unit is repaired is based entirely on the ASF and their current work load.
We hope this information is helpful to you. Please let us know if we can be of any further assistance with your MultiPASS MP390.
Thank you for choosing Canon.
Sincerely,
David
Technical Support Representative
Special Note: Certain issues are very difficult to resolve via email.
If your question remains unanswered after you have received this email, you may call our special toll-free number for email customers with unresolved issues and speak to a technician* by dialing 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. (excluding holidays).
If you prefer to continue to communicate via email, reply to this message and we will respond as quickly as possible.
*Telephone support for products no longer covered under the manufacturer's warranty may require a $9.99 fee for support.

Aug 28, 2008 | Office Equipment & Supplies

1 Answer

I have a HP Professional Deskjet 1220C. It starts off printing full colour images ok but about a quarter of the way through it starts printing in red. Please help me.


Try the following below if it continues to print in red half way through then either your ink carts have expired or something is wrong with them if you are using coral draw to print images there is know problems with that I have listed the solution to that as well. please tell the results of the test page as well please. and also I have included a few other tests please run through these. The sample page can be used as a quick check of the image quality from the black and color print cartridges. Unlike most printing, this page prints from the bottom of the page to the top for user viewing during printing.
  1. Turn the printer off and then turn it on again by pressing the POWER button.
  2. Press and hold down the RESUME button and release it when the Power light starts to blink.
The sample page can also be printed from the Toolbox (provided the Toolbox is installed) to verify that the printer is connected to the computer properly and that the printer and printer software are working properly.
  1. Double-click the Toolbox icon on the Desktop or run it from the HP Deskjet 1220C Printer program group.
  2. Select the Printer Services tab and click Print a Test Page
--------------------------------------------------------------
Printing the diagnostic page The information displayed on the diagnostic page includes the printer model, serial number, service ID (born-on date), firmware revision, total page count and last error code (see Figure 2). If an error code (hex) number is displayed, it represents the last error that occurred regardless of whether the problem that caused the error has been fixed and the printer is presently operational. To print a diagnostic page see the following:
  1. Turn the power on.
  2. Press and hold down the POWER button.
  3. While holding down the POWER button, press the RESUME button four times.
  4. Release the POWER button.
Running the pen recovery diagnostic test If printouts have incomplete text or graphics that are not corrected by cleaning the print cartridges, use the pen recovery diagnostic test. The pen recovery diagnostic test is a three-level cleaning procedure that attempts to clear blocked print cartridge nozzles. The tests can be run either from the Toolbox under Printer Services or by pressing the button sequences below. The Level 1 print cartridge cleaning is a light cleaning mode. Use this level first to clear blocked nozzles.
  1. Turn the power on.
  2. Press and hold down the POWER button.
  3. While holding down the POWER button, press the CANCEL button twice.
  4. Release the POWER button.
After running the Level 1 print cartridge cleaning routine, run the nozzle pattern test explained in the "Printing the nozzle pattern test" section below to verify that the cartridge has recovered. If no irregular gaps are present on the printout of the nozzle pattern test, the print cartridge has recovered. If there are irregular gaps in the printout, run the Level 2 pen recovery. The Level 2 cleaning is an intermediate cleaning mode to be used if the Level 1 mode does not recover the nozzles.
  1. Turn the power on.
  2. Press and hold down the POWER button.
  3. While holding down the POWER button, press the CANCEL button twice and the RESUME button once.
  4. Release the POWER button.
After running the Level 2 print cartridge cleaning routine, run the nozzle pattern test explained in the "Printing the nozzle pattern test" section below to verify that the cartridge has recovered. If no irregular gaps are present on the printout of the nozzle pattern test, the print cartridge has recovered. If there are irregular gaps in the printout, run the Level 3 pen recovery. The Level 3 cleaning is the most intensive cleaning mode that takes about two minutes to complete. Use this level as a last resort in recovering clogged nozzles. This routine uses a considerable amount of ink.
  1. Turn the power on.
  2. Press and hold down the POWER button.
  3. While holding down the POWER button, press the CANCEL button twice and the RESUME button twice.
  4. Release the POWER button.
After running the Level 3 print cartridge cleaning routine, run the nozzle pattern test explained in the "Printing the nozzle pattern test" section below to verify that the cartridge has recovered. If no irregular gaps are present on the printout of the nozzle pattern test, the print cartridge has recovered. If irregular gaps still appear in the printout, replace the cartridge. NOTE: Do not use the pen recovery tests unnecessarily or the life of the print cartridge will be shortened. Printing the nozzle pattern test This test prints a pattern to determine which nozzles, if any, are clogged or not firing and can be used to verify a successful cleaning routine (see Figure 3). Look for irregular spaces or gaps in the test pattern; these indicate faulty nozzles.
  1. Turn the power on.
  2. Press and hold down the POWER button.
  3. While holding down the POWER button, press the CANCEL button eight times and the RESUME button four times.
  4. Release the POWER button.
Printing the calibration page This test provides calibration of the print cartridges. Calibration includes print cartridge alignment and optimizing the turn-on energy for the installed color print cartridge.
  1. Turn the power on.
  2. Press and hold down the POWER button.
  3. While holding down the POWER button, press the RESUME button three times.
  4. Release the POWER button.
Eight green checks, one on each line of the printout, signify that the calibration was successful. ----------------------------------------------------- Printing the infinite H test This test prints continuous pages of the letter H and is useful for troubleshooting paper feed problems or other intermittent problems that are difficult to replicate.
  1. Turn the printer on.
  2. Press and hold down the POWER button.
  3. While holding down the POWER button, press the RESUME button eight times.
  4. Release the POWER button
  5. Press and release the POWER button to terminate the test.

Aug 14, 2008 | Office Equipment & Supplies

2 Answers

Canon MP390 Printing no magenta & now nothing!


Hey Everyone!

I have an MP390 that had a similar problem over a year ago. There is a very simple fix that worked for me, and I'm pretty sure that it will work for you too. :^)

Outline:
Open the printer as though you were going to replace the ink tanks. Once opened, with the print head centered, open the latch and remove all of the ink tanks. Gently remove the print head (it should come right out, even easier than the ink cartridges). Take a paper towel, wet it with warm water, and then gently clean the bottom part of the print head. The bottom part is the part that will have an orange ribbon running to four metal openings that look like tiny nozzles. After wiping away all of the built-up gunk (on mine there was a thick sludge), grab a new and wet paper towel, and lightly press it against the nozzles. This should start sucking ink through the print head, and you will begin to see four distinct colors (CMYK) bleeding into the towel. Once done, lightly dry the print head off (make sure that there are no loose water droplets) and then reassemble everything. Print a test page and everything should work. If it doesn't change the ink tanks just to be sure.

Fortunately for you, Canon has made the print head on the MP390 very easy to service/remove, so cleaning is a snap.

Steps:
  1. Turn Printer On
  2. Open Printer As If To Change Ink Tanks
  3. Release Ink Tank Latch
  4. Remove Ink Tanks
  5. Remove Print Head (Black Plastic Assembly In Which Ink Tanks Rest)
  6. Use Wet Paper Towel (With Warm Water) To Clean Tank/Nozzle
  7. Dry Excess Water
  8. Reassemble
  9. Close Printer
  10. Print Test Page



Good luck!!!

Jul 28, 2008 | Canon SmartBase MP390 All-In-One InkJet...

1 Answer

Epson CX6600 Skips every other 5th line when printing


Run the print head cleaning routine from the printers driver or control panel. you may have to run it 3 or 4 times to regain all the lines.

May 14, 2008 | Epson Stylus CX6600 All-In-One InkJet...

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

34 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Office Equipment & Supplies Experts

kakima

Level 3 Expert

102366 Answers

old marine
old marine

Level 3 Expert

1992 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a Canon Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...