Question about Lucent PARTNER18 Corded Phone

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I need to block certain extensions from being able to dial long distance

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  • Lucent Master
  • 2,460 Answers

Best way to do that is to sit down with the manual and look at programs 400-408. At a minimum, if you restrict 1 and 0 in a table and assign it to your extensons in 405, those phones can't dial long distance. That's fairly worthless in today's calling climate when some carriers let you dial just 10 digits or you have to dial 1 for any local call outside your area code. 404 lets you build 8 tables of 10 number sequences each for restriction and 407 lets you build 8 tables of 10 number sequences for allow. For example You could put 1 HOLD HOLD HOLD (hold is the wildcard) in one table and entry of 404 with traditional dialing and that would restrict all 1+ long distance. Then, in 407 5 of your entries in one table would be 1800, 1888, 1877, 1866 and 1855 to allow toll free calling. These tables get assigned to extensions in programs 405 and 408. A simple restriction (ie local calls only, internal calls only) get assigned in 401. There are some other tricks and, above all, remember that you have to keep 911 availabe for access and allowing 0 is never a good idea because 0 alone will get the operator and that defeats the purpose of toll restriction.

Other tricks involve custom CLASS codes. You need to account for the clever worker who dial *67. That gives them second dial tone and they can dial the world. It would be easy if you could block first digit *, but you ought to allow *57 for nuisance call trace. If you have the above where long distance is dialed with only 10 digits, then you can always start with HOLD HOLD HOLD in a table and allow 911 and the local area code in an allow table. The table digits can be up to 12 so you may have to go to 6 digit screening in allow tables for local exchanges. In my area, we have 10 digit dialing and 419352 419353 419354 (among others) along with 567213 are local calls. If I were programming a customer 6 miles to the North, there would be extensive programming in both area codes.

Outside of that, it's just a function of analyzing your local calls, area codes, how a call is dialed, and building your tables. We do this with billing by the hour :-)

Carl


Posted on Apr 10, 2011

  • 5 more comments 
  • tarheelmanag Apr 10, 2011

    I don't have a manual so I am unsure of tables or any other uses.

  • Carl Navarro
    Carl Navarro Apr 10, 2011

    If you don't have a manual how did you expect to make this work, by just "thinking" the solution, or did you expect someone to just do it for free?

    Herehttp://www.public.carl.airpost.net/Avaya... start on pdf page 118. It's just enough to make you dangerous and it may increase my rating on the question when others read this solution.

  • Carl Navarro
    Carl Navarro Apr 10, 2011

    Let me see if I can think of an analogy to this. How do I change the oil in my car? I get a description of how to remove the oil drain plug and unscrew the filter, then I respond back that I don't own any tools.

    Wow, just wow.

  • tarheelmanag Apr 10, 2011

    I was hoping there was something on the internet. No, I don't expect anyone to do it for me. I have looked over the internet quite a bit but haven't had any luck. Why are you being so sarcastic?

  • Carl Navarro
    Carl Navarro Apr 10, 2011

    If your question had been "I don't have a manual but I'd like to restrict calls on my system" I would have put the link in the first answer, you would have rated it 4 stars and we would have saved all the rest of this ****. Instead, we have this dialog that wastes time and you still didn't rate my answer as 4 stars. And this is for the free answer you got with a link to a manual.

    You would have found something on the internet if you had a bit more knowledge of how your phone system works. You probably already HAVE a manual if you look around. http://www.google.com/search?q=partner+A...

    It's an assumption that yo

  • tarheelmanag Apr 10, 2011

    Here is your 4 stars. Thanks for your help! Sorry to waste your time with this dialog. And yes I have looked around for 5 days now.

  • Carl Navarro
    Carl Navarro Apr 10, 2011

    Thanks. PARTNER ACS MANUAL were the keywords you needed for the Avaya support link. Now it's 80+ degrees outside and my van waits :-)

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