Question about HHP IT3800 Handheld
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Posted on Jan 02, 2017
There is more than one way for that imager to send data to the computer. Are you using USB, serial, or is there a little box that goes between your existing keyboard and the PC that accepts the scanner connector?
Posted on Jan 05, 2008
I would scan default barcode again. If you are using PS2 connectors. Scan barcode for PS2 keyboard. And USB for USB connectors. Most likely it is not seeing the device. Or treating as a keyboard as it should.
Posted on Jul 06, 2007
I also purchased a Symbol LS4071 and when I connected this scanner (purchased at a great discount through eBay) to my computer using the keyboard wedge (with a ps2 connection - the round connector - the connector is split like a "Y") I received the error message that my computer could not recognize this external hardware. I went to barcodediscount.com and ordered the usb connector for this scanner as usb connections are usually recognized. The part # for this connector is STI85-0200R. It cost 72.55 with shipping, but I received the scanner at such a wonderful price that I thought I'd chance it and try it with a usb rather than a keyboard wedge connector.
The computer immediately recognized the usb connection, and the usb connector comes with a manual with codes to enable proper scanning, but still no luck getting the data into the computer. So I called Symbol's technical support department. The technician told me to remove the rubber "boot" at the bottom of the hand held scanner (not the scanner base) by pulling on the front of it (where the 2 little round circles are). It's tough to remove, but keep at it. Then gently remove the battery and unplug it, then plug it back in and reattach the base. He said this would reset the battery. Voila!!!! Sucess!!!!
If your scanner's keyboard wedge connection is recognized (a little popup window will say that it is a Symbol barcode scanner and that it is installed and ready to use), try taking the battery out and putting it back in to reset it. Hopefully this will also work for you. Symbol's technical support # is (800) 722-6234.
Posted on Mar 23, 2009
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