Question about Plantronics Savi Office Wireless Cordless Headset Wo100

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Savi Office WO100 won't charge. The green light on the base is blinking but my computer says there is 0% percent charge.

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  • KM Aug 16, 2012

    I have had this happen a few times now. The first time it was sent back as defective and replaced. The Second time i left it off the charger all weekend and put back on on Monday and that seemed to do the trick.

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  • 43 Answers

There are two possible solutions to this issue:

1. The headset needs to be reset.
2. The headset is defective and should be replaced.

To reset the headset, use a straightened paperclip to push the reset button on the inside of the headset, below the earhook. See the pic:


Savi Office WO100 won't charge. - 8_14_2012_7_35_49_pm.jpg

You may need to hold the reset button for a few seconds. Then replace the headset into the cradle. You should see normal behavior again.

If this doesn't work. you will need to replace the headset.

Posted on Aug 14, 2012

  • BillStein Dec 11, 2013

    Leaving the headset out of the cradle "over the weekend" effectively drained the battery, causing a hard reset as there was no further power to the headset. Resetting it with a paper clip or draining the battery both accomplish the same reset.

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