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Re: Forwarding to cell phones or outside lines
Hi Lauri, the calls can be FORWARDED to a cell phone or the call can be CONFERENCED with a cell phone but can only be TRANSFERED to a phone/voicemail in your office. The information for external fordwarding and conferencing is in the iDCS user guide. Let me know if I can help .....Mike
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There are several methods. Phone company provided call forwarding instantly sends calls to a phone number you set on your main phone line, that you turn on with *72 + the destination # and turn off with *73. Or "Call Forwarding No Answer" that transfers the call after several rings to a pre-determined number, all setup by the phone company on your main line. Or, on the Panasonic systems (there are many), you do the same using several code choices, a bit more complicated. Your installer must set the system to allow the system to send calls to an outside line, and you must have more than one line because the destination number is dialed on a different line than the line that's receiving the call. Your Panasonic "Operating Manual" lists these codes and methods with instructions, you'll find them listed in the table of contents under "Call Forwarding" with step by step pictured instructions.
This is a standard phone so I'm assuming you're using this in a home or small office, connected direct to a regular phone line, and that you're using calling services from your phone service provider. 3-way calling works as you describe: you press flash to get dialtone again, call the other party, then press flash again to connect the two so all three of you can talk. The point is that this is 3-way calling, not a forwarding or transfer function. You can't transfer a call to another number this way. Since you initiated the 3-way call, the connection requires you to be there; when you hang up the connection between the other two parties is broken.
Your line may also have call-forwarding, which lets you program a number that calls to your line will reach if you're away (an alternative to using voicemail or an answering machine and needing to check messages). But this doesn't allow you to transfer a current call to another number, only incoming calls.
The only way you can transfer a call is when you have the switching equipment (an office phone system, for example) at your location, and have at least two outside phone lines available. Then the system would allow your phone to disconnect, and still maintain the connection between the other parties. But both of the phone lines would remain tied up until the other parties hung up, and if you only had two lines you'd be unable to receive or make any other calls.
Residential customers with a single phone line don't have any option to transfer calls.
That is not possible on the Partner ACS. The oONLY thing that would be close to what you want is Remote Call Forward.
As long as you have a Partner ACS release 6 or higher,
You need to set the permissions on a phone, then set that phone to forward out to teh external number. Then when calls come in, you transfer to that phone, which will forward to a cell or external number....boom, done!
The Nortel call forwarding (feature 4) is for forwarding the ringing and intercom from one extension to another.ex. if you were going to be working in the conference rm. instead of at your desk,with the forward on to the conference rm. extension, the calls you get at your desk will transfer to the conference rm. phone. Call forwarding through your service provider is done by accessing the telephone line you wish to forward, dial *72 (you should get dialtone reordered)and dial the telephone number to where you want the calls to be forwarded to. the party on where your forwarding the line to has to answer the line for the forward to take place. to remove call forwarding , access the line you have the forward on and dial * 73, you should recieve a stuttered dialtone for confirmation that the service is off
You have to know how to get into programming, and it depends on the type of telephone lines you have... if you have regular analog lines, on a out bound call transfer there is going to be line degragation. Meaning that the outgoing call is not going to be of the best quality.
Secondly, you have to see how many telephone lines you have, if you have 3 analog trunks, with a call forwarding to a cell phone, you will be using up 2 lines... 1 incoming and 1 outgoing to your cell. This leaves 1 trunk for incoming or outgoing callers.
There is a feature that most dealers do not activate called "Voice Mail Transfer" which transfers an incoming call to a person's (or department's) voice mail box. Forwarding calls to someone's mailbox is not possible without special programming by a certified dealer.
We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.
To send a call to another telephone within your system, or to an external telephone. You may not be able to transfer a call on an external line to an external telephone, depending on the capabilities of the lines. 1. Make or answer a call. 2. Press the feature button then press 70. 3. Call the person you want to transfer the call to. 4. Stay on the line if you wish to speak to the person first. 5. Press the Release button to complete the transfer. If an external call is transferred to a busy internal or network extension, or is not answered after a few rings, the call automatically rings you back.