Question about Microsoft Natural Ergonomic 4000

2 Answers

Keyboard not functioning at all

The keyboard was fine last evening but this morning I cannot key anything on it. The lights on the board are not on at all.

Thanks,
Karen

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  • bcarlini Dec 15, 2008

    my ms natural ergonomic 4000 stopped working. its connected to a usb hub. changing it to a different plug does not help. it did for a while then just stopped altogether. any thoughts about this problem? appreciate it.

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Since it's a USB keyboard, have you tried plugging it in to a different USB port? If you use a USB to PS2 adapter, check if that is properly seated (both sides). Similarly if it's plugged into a USB hub, try a different port and then plugging it directly into the computer.

I have had USB ports fail and shifting a device to a different port often lets me continue using the device. If none of these ideas help, the keyboard might have a bad cable or other failure that I can't diagnose.

Cindy Wells

Posted on Aug 06, 2008

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The problem may be two things:

1) Its cord is disconnected from the PC unit
2) Your Keyboard drivers are outdated.

If the cord is fine, I recommend that you go to the hardware wizard (Start Menu -> Settings -> Control Panel -> Hardware Wizard) and run a "detect new hardware." This feature should be able to get your keyboard going again - and you should be able to access this feature by using your mouse only.

Posted on Aug 06, 2008

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