Question about Xerox WorkCentre M-24 Color Copier

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Hi. I have a workcentre m24 and on start up it says switch machine off then on, if problem persists call support. the error code is 116-201

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Try this: 1. Turn machine off 2. After it has completely powered down, unplug the power cord from the wall. 3. Go back to the front of the machine and turn it on and then back off again (remembering to leave it UNPLUGGED from power.) 4. WAIT 60 SECONDS (Very important) 5. AFTER 60 seconds plug it back into the wall and turn it back on.
If problem persists call for service.
Hope it helps!

Posted on May 29, 2011

  • plumspot Jul 21, 2011

    Also try opening the access doors. Then turn it on. It'll give an error to shut the doors and boot correctly.

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Posted on Jan 02, 2017

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1 Answer

Where is the transferr belt cleaner on a xerox workcentre m24


On the right side in the center of machine there is a small door you have to open that door and there will be the transfer belt there is also a handle to take it out you have to grab that handle and take it out slowly you will see the cleaning blade and assembly on the left side

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WorkCentre M24 is ticking me the error code 010-398


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Mar 10, 2011 | Xerox WorkCentre M-24 Color Copier

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How do I print the fax numbers I have saved in my M24


  1. Press the [Machine Status] button on the Control Panel. The Machine Status button is the bottom of the three buttons between the numeric keypad and the Touch Screen. The Machine Status screen will be displayed.
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Aug 10, 2010 | Xerox Workcentre M24 Color Copier

3 Answers

Upon booting I get this error, A fault has Occurred. Some features may not be available. No error code to go on...Xerox Workcentre M24 Now were not able to select any functions on the touchpad, and we...


Sounds to me like you need a drum or one of the other routine maintenance items.
The way to find out is to press your machine status button, then look under supplies. You will probably find that a drum life has expired, the IBT cleaning roll or fuser life have expired.
I am sure if you look there one of those "supply" items has reached its end of life.
In the same area under the machine status , there is also a section there for active messages and fault codes. Make sure you look there. If you have additional questions please ask.
If there is an active message or fault code, e-mail me at rak458@aol.com. Just put Xerox M24 in the subject line please.

Feb 24, 2010 | Xerox WorkCentre M-24 Color Copier

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