Hi, The DVD/CD Rom Icon has dissapeared on My Computer. When I go to control panel - device manager and click on the dvd/cd rom drive icon I get the following message in the genaral Tab "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" Windows cannot find or update driver. I am using Windows 7 What do I do to get the DVD/CD rom drive working again?

Unable To Eject DVD From DVD-ROM Drive With The Eject
The DVD-ROM drive will not open to release the DVD when the button is pushed on the drive. RESOLUTION:

1. Shut down the program that you are installing or running that uses the DVD-ROM drive.
2. Wait 10 to 15 seconds, and then open the DVD-ROM drive by pushing the eject button on the DVD-ROM drive.
3. If the DVD-ROM drive door still does not open, do the following:
   • Insert a paper clip or small pointed object into the small hole near the button on the DVD-ROM door.
     Gently push in the paper clip until the DVD-ROM door opens.
   • Remove the CD from the drive.

To prevent the DVD-ROM drive from exhibiting this behavior again, follow these steps:

1. From the Start menu, point to Settings, and then click Control Panel.
2. In Control Panel, double-click the System icon.
3. In the System Properties dialog box, click the Device Manager tab.
4. On the Device Manager tab, double-click the CD-ROM category.
5. Double-click Toshiba DVD-ROM.
6. In the Toshiba DVD-ROM Properties dialog box, click the Settings tab.
7. On the Settings tab, clear the Auto insertion notification check box, and then click OK.
8. Click Close.

check the dvd/cd Rom connection inside cpu, if it does not work then
right click on my computer icon and select Manage->Device Manager->DVD/CD ROM drive
and the right click on that and select enable
it may help you

Click start control panel administrive tools computer management device manager scroll to cd/dvd rom drives right click properties then properties again then tick enable cd digital cd audio for this cd rom device also scroll to dvd regions select the no _ for your specific area
If this does not fix the problem you might try
you might have to physically unplug the leads for this cd-rom then plug them back in this should activate the found new hardware wizard
you might have to uninstall then restart your computer then reinstall your DVD/CD or uninstall the driver then reinstall for this device
click start control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives right click you will see options to update driver,roll back driver,or
select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall
hope this helps

1.control panel->system->hardware->DEVICE MANAGER 2.uninstall your driver 3.restart you computer 4.on tray icon a balloon come with a MSG of 'found new hardware' 5.click on it 6.select your driver from it .then select suitable option
if you still have problem buy a you op(win xp,vista,7..).using that disk repair you computer.

click start control panel,administrive tools,computer management,device manager scroll to cd/dvd rom drives right click properties then properties again then tick enable cd digital cd audio for this cd rom device or scroll to dvd regions select the no _ for your specific area or if this fails to fix the problem

Click start control panel,administrive tools,computer management,device manager scroll to cd/dvd rom drives right click properties then properties again then tick enable cd digital cd audio for this cd rom device or scroll to dvd regions select the no _ for your specific area
If this does not fix the problem you might try

your drivers may have been corrupted or you might have a virus run your antivrus program
you might have to physically unplug the leads for this cd-rom then plug them back in this should activate the found new hardware wizard or
you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device
click start control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives right click you will see options to update driver,roll back driver,or
select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall
make sure that the cd-dvd burner is getting enough power test all leads that are attached to the dvd burner including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or

if this does not fix the problem it might be a registry problem
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
or if these fail to resolve the problem

It could be a problem with the lens, you should try cleaning the lens, it's already gone bad there is no harm in trying If you take a little risk can solve . follow the instruction: Don't panic its very simply. 1. When running your pc , open the drawer.> 2. switch off the ac power 3. remove power cable & sata or pata cable 4. remove all the screw from the back side 5. press clip to open the font panel 6. reverse the cd/dvd rw 7. just remove the cover 8. clean the optical lance 9. use a little( not much )oil place on two steel shaft 10.cover all the equipment 11.now you can fit to your pc Ifit does the same problem please change the cd/dvd rw because the lance has defected

hope this helps

dont forget to vote

Go to Control Panel-->Administrative Tools-->Computer Management
Your CD/DVD rom would be listed there... Just right click on the DVD rom and select"Change drive letter and path". Then select "Add" and change the drive letter..

goto control panel, open device manager... you can find all the drivers that are installed in your computer including cd/dvd drivers....

start > control panel > device manager (for vista & win7)
start > control panel > system > hardware > device manager (for xp)

or
right click on my computer icon, select manage > select device manager

From what I read, Acer Empowering software is no big deal. Some say it's fine, others say nothing worthwhile. If you aren't thrilled with it, you might consider uninstalling it and seeing if it brings your CD-rom back. If you want to keep it or uninstall of Empowering software doesn't work, uninstall the CD-rom and then let Windows rediscover and install it again.

Go into Device Manager, right click on CD-rom and choose uninstall. Close out and restart.

try dell.com for driver downloads for your drive.

or uninstall it from your device manager and reboot and it might fix itself

1) Go to Control Panel. Open the System Icon.
2( Click on Hardware Tab, then click on Device Manager.
3) The device manager will list all of your hardware that is on your computer.If you see a yellow? mark oryellow ! mark next to your DVD/CD rom drive,simply click on it then click Repair. It also may tell you that it is not recognozied. Follow the directions.
4) If you do not see this in your Device Manager go to Add Hardware in your Control Panel which is next to your Add/Remove Programs icon. Click on Add Hardware and it will scan for all hardware.
** This should take care of your problem.If not then somehow the actual connection in your tower has come loose. If so you must open your tower and look for a loose wire going to your DVD/CD rom drive.
*** Please let me know if this corrects your problem.Simply email me(Phil) at: [email protected]

I’m happy to help further over the phone at https://www.6ya.com/expert/phillip_293d34ebcf028794