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Photo gallery can't open this photo or video. this file format is not supported, or you don't have the latest updates to photo gallery. how can this be corrected ?

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You are going to have to get the proper video or audio codecs if it is a video or a MP3 or the file will not load because of this error message try using a free software video program called VLC media player I have used this for years and it plays most audio and video formats. Click Here for the free download try it see what happens place a good vote for me if I assisted you in anyway and thanks for using FixYa! John

Posted on Apr 07, 2011

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Update your Photo Gallery click on this link http://explore.live.com/windows-live-photo-gallery?os=other
Once you have the file run it then select those program that you need by putting a check mark on the items.

Posted on Apr 07, 2011

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I finally figured it out. Somehow I had messed with the Autoplay settings uploading pics the last time I guess. Anyways, if you experience this problem, check this out first and see if it fixes it for you before you do anything else:

gl_arrow_down_static.gif What if the import dialog box doesn't appear? If the dialog box prompting you to import your pictures doesn't appear when you connect the camera to your computer, AutoPlay might be turned off. You can import your pictures using Windows Photo Gallery instead. Here's how:
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gl_alert_vert.png gl_icon_tip.png If you prefer, you can turn on AutoPlay or set AutoPlay to automatically import pictures from a digital camera. For more information, see Change AutoPlay Settings. gl_alert_vert.png gl_alert_bg_tip.png

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1 Answer

Ipod


First I would suggest you make sure the iPod is connected correctly, and that you wait until the iPod has finished updating.
If you are sure of that, you can always restore the iPod to it's original settings.
(I would also suggest that you are using the most updated version of iTunes)
But before you restore your iPod, there are a few steps you can take to try and fix this problem.
If you can’t download a song or other item to iPod nano 
The song might have been encoded in a format that iPod nano doesn’t support. The 
following audio file formats are supported by iPod nano. These include formats for 
audiobooks and podcasting: 
 AAC (M4A, M4B, M4P) (up to 320 Kbps) 
 Apple Lossless (a high-quality compressed format) 
 MP3 (up to 320 Kbps) 
 MP3 Variable Bit Rate (VBR) 
 WAV

The most common is to reset the iPod. To do this:
  •  toggle the Hold switch on and off ( Set it to hold then turn it off again) 
  • Then press and hold the Center and Menu buttons for at least 6 seconds untill the Apple logo appears.
If this does not work I would consider restoring. This means you will loose all your music,pictures, videos..ect. But from it sounds, you don't have anything on your iPod to loose.
update or restore iPod nano with the latest software: 
1 Go to www.apple.com/support/ipod and download the latest iPod Update. The update 
has the latest software for all models of iPod. 

2 Double-click the software installation file and follow the onscreen instructions to install 
the iPod update. 

3 Connect iPod nano to your computer and open iTunes. The iPod Updater application 
opens. 
If you’re using a Windows PC and the iPod Updater application doesn’t open 
automatically, you can find the updater by choosing Start > All Programs > iPod. 

4 Follow the onscreen instructions to update or restore iPod software. 
If you use the iPod Updater application and it doesn’t recognize that iPod nano is 
connected to your computer, reset iPod nano (see page 45). 
If you want to restore iPod software and you don’t have an Internet connection, you 
can use the iPod Updater application that was installed on your computer when you 
installed the software from the iPod CD. 

Apr 09, 2008 | Apple iPod nano

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