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Hp photosmart c6180 saying to "use the introductory cartridges that were shipped with your printer" I have had the printer for a least 3 years and never have had this message before. I have just replaced all the ink with genuine HP ink and still get the message

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There should be a button for "ignore and do not display message anymore" on your right hand corner.

And you should not see those bugging message.

And why you buy new cartridge and spend your valuable $$$?

Check out my youtube video and see how easy refill can be done.

Posted on Apr 08, 2011


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1 Answer

I am getting this message: Wrong Cartridges: Use the introductory cartridges that were shipped with your printer.

probably the cartridges might be fake check on HP website using the serial number of the catridges to ascertain its authenticity

Jun 10, 2015 | HP Photosmart C7180 All-In-One InkJet...

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go to control panel, then to user accounts, select your account, select REMOVE PASSWORD option.

Sep 15, 2013 | Computers & Internet

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I replace the Cyan cartridge on my HP PhotoSmart C6180 printer. Now I get the error message on the printer screen "Incorrect Ink Cartridge". I noticed the old cartridge has the part number...

That is the problem, I suggest you return it and something they will replace it for free. Make sure you get the correct toner part number is this cartridge is not compatible with your printer. Regards

Jun 23, 2011 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Wrong cartridge : i m asked to replace the with the original ink cartridge that was shipped together when first purhase the printer. The problem is they were already thrown away after used. my...

The printer is asking for the original type of cartridge HP 02 assuming the current cartridge is a different type.

These instructions may also help:

May 12, 2011 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Use the introductory cartridges that were shipped with your printer.

Yup, these printers when they are new need to use the introductory or "primer" cartridges before you can use a set of "normal" cartridges in them. This is a one shot thing.
If the printer is new, call up HP. You may need to provide a receipt via fax, but they should send you a set of these if lets say you purchased a floor (demo) model and these cartridges didn't come with it.
You should have no problems having this done at no expense to you.

Feb 27, 2011 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

The display says "ink system failure", can't

You will need to disconnect the USB cable and then disconnect the power cord. Now open the cover and take out all print cartridges. Next, close the cover and reconnect your power cord (if printer does not come on automatically, press the power button) Now just open cover and insert your ink cartridges. Make sure the ink cartridges have ink in them and they are not empty.

Feb 04, 2011 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Had a problem with HP Photosmart C5180 All in One says cartridge cannot be used after initialization. Cannot find telephone number to ring HP in Ireland for support. This happens every time. I just had a...

Introductory cartridges come with the printer and carry special ink formulations intended for printer initialization. During initialization, inks in the introductory cartridges mix with inks in the printer to create a normal ink formulation. After initialization, introductory cartridges can be used in any compatible printer. However, if introductory cartridges that have not been through initialization are installed in a printer that has already been initialized, the printer cannot print

If the issue persists, perform these steps

try the cleaning steps advised in this link...

If the issue persists, perform these steps

Remvoe all Cartridges, disconnect the printer from the computer and connect it to the direct wall outlet and Reset your Printer to initial factory default settings:-

* Remove the power cord from the back of the product.
* Press and hold down the OK and Help buttons at the same time.
* While still holding the buttons down, plug the power cord into the back of the product.

If the issue persists, perform these steps.

1. With machine powered on, unplug power cord from back of printer and wait for 30 seconds.
2. While holding down the "ok" and "?" buttons, plug the power cord back into the printer.
3. Let the Printer power up again and give it time to go through all of its process.

Sep 22, 2009 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

HP c6280 Won't load ink cartridges

Per HP:
Hold “print photos” button and “red-eye removal” buttons together, release
ø Then press the “red-eye removal” button, release
ø Then press the “print photos” button, release
ø Then press “red-eye removal, release

ø Scroll to “resets menu”, click ok to select
ø Scroll to “Options” semi-full reset, ok

The printer then powers off and wait a couple of minutes. I believe the printer turns back on (or maybe the user needs to power back on after a few minutes). The refills then work.

Mar 19, 2009 | HP Photosmart C6180 All-In-One InkJet...

2 Answers


Not sure of the method but this worked for me.
I have a c6180 & I did the *# 123 to get to ink initialization status, Hit OK and did not confirm.Turned off the printer, it did not turn off. So i unplugged it then plugged it back holding cancel OK & power for about 20 seconds. It then started normal.

Nov 04, 2007 | HP Photosmart D7360 All-In-One InkJet...

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