Hello there,
You can doing a few things here. First, you can try to use a different camera cable. It may be that the cable that connects your camera to the laptop may be at fault. Second, try to connect the memory card directly to your computer. If you have a different computer or you can try someone else's just to test what could be the exact problem.
If you can post additional information like the error message, that would be best so that other experts can also help you in an accurate manner.
Good luck!
Note: When the camera is connected to a computer using the USB cable with a
memory\picture card in the memory\picture card slot, the computer will
only see the contents of the memory\picture card.
Thanks for understanding. Please let me know if you require any additional help.
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