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I have a lg plasma monitor model MU42PM11 and need to factory reset it ,no input will give me a picture

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  • frankcolozza Apr 07, 2011

    the monitor I believe was used with a set top box and worked ok until I tried to use cable tv with it, I think if possible it was configured thru the box to work with the box and I don.t no how to configure it so i hoped there was a default to factory settings I could do. thanx

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Hi,

I am sorry to hear regarding the trouble. The situation you are describing is highly suggestive of ' Hardware Failure '.For future reference, you will need to go into your menu under "option" and scroll down to "factory reset" and select "yes".However, as you do not see any picture, which sets itself more as an internal failure than any other issue. If the set is under warranty, i would advise you to call LG, however, if it is out of warranty, you need to either get it repaired yourself or send the unit to service center. If you do not have any prior TV repair experience, i would advise you to send the unit for repair, however if you have prior experience, kindly revert so that we could proceed.

Note - You could unplug the TV for few minutes, say 15 minutes and then turn it ON. Sometimes, this would fix small internal problems.

Thanks and Regards
taran_2005

Posted on Apr 07, 2011

  • taran_2005
    taran_2005 Apr 07, 2011

    Thanks for your response!!

    Unfortunately, there is no SUCH settings which would make this monitor worked only with top box. This is a common problem on this set and discussed in many forums. I am sorry for such a bad news,however my job is to provide you with the most feasible solution than any run around solutions. You could try to play with the cable and see, if there is any response. However, if the monitor is still dead as dodo, it would confirm an internal failure.

    Thanks and Regards
    taran_2005

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