Question about Kenmore 44429 Side by Side Refrigerator

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I have a Kenmore Side by Side, Model # 56541, 56551, 57551. With Ice and water dispensed from door. I am not able to get ice when I push the button outside on the door. The Ice will not dispense, cubed or crushed. I have to open freezer door to get ice cubes when I want them. please advise what I need to do to get it working properly. I have had this Kenmore for approximately 1 month and have not had any problems until now.

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6 Suggested Answers

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Posted on Jan 02, 2017

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  • 109 Answers

SOURCE: ice cube dispenser

two possibilities, either the gate at the dispenser is clogged or the solenoid valve tht operates the gate is bad

Posted on Mar 28, 2008

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SOURCE: Ice dispenser only dispenses crushed ice

THE WAY A DISPENSER CHANGES FROM CUBES TO CRUSHED ICE IS BY RAISING AN ARM THAT RUNS ALONG THE BOTTOM OF THE ICE BIN. IF IT SETS FOR A LONG TIME, IT CAN GET A BUILUP OF FROST OR ICE THAT KEEPS IT FROM MOVING. PULL THE ICE BIN OUT AND TRY TWISTING THE END OF THE ARM MANUALLY. IT SHOULD OPEN A DOOR AT THE FRONT OF THE BIN THAT WOULD ALLOW THE ICE TO BYPASS THE CUTTER ASSEMBLY.
ALSO,WITH THE ICE BIN REMOVED, PUSH THE DOOR SWITCH BUTTON CLOSED BUT KEEP THE FREEZER DOOR OPEN. WHERE THAT ARM GOES IN THROUGH THE BACK WALL, CHECK FOR MOVEMENT OF A ROD UPWARD WHEN YOU CALL FOR CUBED ICE. IF YOU HEAR A LOUD HUM BUT THE ROD DOESN'T MOVE, YOU MAY NEED TO REPLACE THE SOLENOID ASSEMBLY IN THAT MODULE.

Posted on Apr 10, 2008

  • 1 Answer

SOURCE: icemaker only dispenses crushed ice, not cubes

yea! I have been without cubes for 2 years. I slid out the tray, found the lever in the back where the rod went in, pulled it down, reinserted the ice tray, and IT WORKED! At first I thought I broke the lever, because I had to hold it down with a knife while I was inserting the tray, but it just must have been stuck. I am soooo happy!

Posted on Aug 10, 2008

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SOURCE: Ice dispenser is stuck in crush mode

Carriage that moves ice bucket rod up is frozen.It's right by the auger drive mote on the left- square hole. Remove bucket and try to free it with your finger. If no luck take hair dryer until you can move it up and down.

Posted on Nov 28, 2008

  • 2 Answers

SOURCE: ice dispenser will not switch back to cubed from crushed

Had the same problem, dispenser stuck on crushed ice, even when cubed ice is selected.  There is a magnetic switch behind the panel where the motor for the ice dispenser is.  It gets water in it and freezes so it is not free to go up and down.  It is always down for crushed, but for cubed ice, the magnet pulls it up.  when it's frozen with ice, all you'll get is crushed.  You'll have to defrost it.  You can defrost the whole freezer, but better to just remove the ice dispenser and defrost that. Three 1/4'' bolts hold secure it.  You'll have to unplug the wires from the back of the freezer to remove the unit. The just let it defrost and dry. You can remove the switch from the panel and dry it out too.   I've had to to this several times and am looking for a solution to keeping water out of the thing so it won't freeze again. Has anybody solved that?

Posted on Mar 28, 2009

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Kenmore model number 253.55693400 when I push the ice dispenser tab the motor to push ice is on, but not pushing ice out.


You have an auger type of ice dispenser, so when you say you hear the motor is on, do you mean it is turning the auger? Take out the ice bin and close the door, push the dispense button and then open the door quickly to see if the auger is turning. If is is then dump your ice bin and let it sit out until it is completely defrosted and dry. Reinstall the ice bin and put the lever down. And see if that will clear the problem. The auger motor is not that strong and if you get any ice build up under the auger it will stop working. So defrosting and drying will normally clear it up.

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I have a Kenmore side by side, not sure the model, but it's probably 10 years old or so. It has an ice maker with water, cube and crushed ice dispenser. The ice maker works fine, but it will not dispense...


Most of the time the bin has been removed and not put back in properly. When this happens ice blocks the drive motor. Remove the bin and turn the auger by hand make sure it will turn and is not jammed. Now with the bin out push the light button in that turns the light out and have someone push the button for ice while the door is still open the motor should turn in the back make sure thereis no ice blocking it. If it turns nothing is wrong with the motor. The clicking sound is usually the motor jammed by ice or the auger not engaged on the motor. hope this helps good luck

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in the past i have seen this happen when the ice ben is emoved and the drive impeller is not seated properly usually due to ice ect. Its a pain but take out the ben and see if the motor turns normally. you can hold the door switch closed by hand and have someone push the button for ice if the motor turns you have the problem i have said. If not your door switch is bad and needs to be replaced it controlls the power to the bulb and the ice maker motor. You can pop the door switch out with a flatblade screw driver but have a replacement on hand wire plug into the back of it the switch is an on off switch. Make sure you unplug the ref first electricity bites...

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If you do hear it Your water line could be frozen in the door. You can disconnect the line under the unit before it goes into the door at the bottom hinge. Push the dispenser button and see if it comes out there. If it doesleave the door open till it thaws.

If it doesn't come out there disconnect it at the water inlet valve and see if it comes out there.

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1 Answer

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