Question about Dyson Ball DC24 Bagless Upright Vacuum

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Needs repair, does not have any suction, have been unable to use for months. where can I take for repair please.

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Hi there,

You should be able to restore full suction to your DC24 without the need for further service by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1943&product=DC24-ALLFLOORS

However, if you're still having difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run though some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

Posted on Jun 09, 2011

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p{margin-top:0px; margin-bottom:0px;} Hello,

Thank you for your recent e-mail. I am sorry to read about the problem that you are having with your cleaner.

Please make sure your recovery tank and lid are installed correctly and forming proper seals. Make sure that your filter is clean of any debris. Clean the screen in the tank lid. Make sure your nozzle and squeegee (if on your model) are free of dirt/lint/hair and attached in their holsters correctly. Make sure you do not have any clogs in the hose.

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If these suggestions do not solve your issue please call a service center.

Your cleaner has at least a 6 month warranty for manufacturing defects. This warranty begins from the date of purchase, with the original sales receipt. If you do not have the original sales receipt, the warranty may be verified at the warranty repair center by MFG or serial number.

Please visit www.Hoover.com and click on service center locator for a list of authorized dealers in your area for service and warranty assistance.


Sincerely,

Hoover Customer Service 62
1-800-944-9200
Mon - Fri 8am to 7pm EST


**Please do not reply to this email address. This is for outgoing messages only.**

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My Dyson is not working properly. It work to vacuum with the hose, but not in the upright position. When I start is sounds normal for a second and then becomes loud and doesn't pick up anything. The...


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I'm sorry to hear you're having difficulties with your DC27. The part you're describing is the suction relief valve, which protects the motor if the machine is used when blocked.

For guidance in locating and removing any blockages, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1344&product=DC27-TC

I'd also recommend giving the filter a wash. Under normal use, this should be done at least once every 3 months. Use cold water without detergent, and allow up to 24 hours for the filter to dry completely before replacing it. For assistance, please refer to the video linked below:

http://www.dyson.com/support/help.asp?article=1466&product=DC27-TC

Following these steps should enable you to resolve the issue without further assistance. However, if you're unable to resolve the issue, or if you'd prefer to speak to someone in person, please get in touch with us directly so we can provide the help you need as quickly as possible. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

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