Question about Microsoft Xbox 360 Console

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My son was setting up his xbox 360 250 gb that he bought last night. He was going through the set up procedure and adding the xbox gold live he was asked to put his email address and password then he put my email address and password. This when the problem started I have a ntl email address that he put in but it did not recognise the password. I do have a hotmail email address and it could be looking for that. The long and short of it is he can not go on ebox live as my email address and password is the problem. He says he has tried to change my email address but the system will not let him. Is there a way that we can change my email address and if so do I have to put in a password and what is the password for. Can he re boot the system and start again but in doing that if he has loaded his xbox gold live number will this be ok to insert that again as it has been loaded once. Any help will be gratefully received Tony Flynn

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Hello Tony

Once an xbox live account has been created, you cant reset it, without knowing the Log in and password.

It looks like he is still stuck on creating the account though.

Best thing to do is create a new hotmail/windows live account on separate computer, like your home PC.

Once you have created the new account, try rebooting and setup your xbox live account again, but this time enter the new user name and password of your new hotmail account.

This should work and you can continue through the rest of the process.

If it doesnt work and you have already activated the account with the old email address, you will need to speak to Microsoft customer services, to reset your account.

Hope this helps

Posted on Apr 07, 2011

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If my son has XBox Live Gold Membership do we just need an internet connection to play or do we require extra GB per month to play?


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