Question about Kodak EASYSHARE 5100 All-In-One Printer

2 Answers

Calibration runs fine. But won't print anything else!

My printer was working fine about a week ago. I printed a resume for a friend, and it was a bit lighter than usual, but I figured that was just because I hadn't printed anything in awhile. The cartridges are practically brand new. Maybe printed two or three things since they were installed a month ago. Now NOTHING will print! I get blank pages coming out time after time. Calibration runs perfectly. I get the little page of markings printed out, but that's the only thing that it seems to like printing! Can you help me, please!?

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  • erikadevonne Aug 08, 2008

    Thank you for your suggestions. I think I must need a new print head. I have run multiple cleanings on the head and am still only getting the faintest of blueish gray ink with lines when I try to print.

    I will be calling to order a new print head. And I think this printer in general has some technical issues which need to be recalled. It appears that the same problems are occurring over and again with different customers. I hate to say that I think Kodak let me down on this one.




  • erikadevonne Aug 10, 2008

    Okay. I am changing my rating to 'FIX YA' because I just finished with the Kodak support phone call and the gentleman was extremely kind and helpful.

    And my new FREE print head and complimentary ink cartridges are on their way to my home!

    Thank you so much for your help and support with my problem. AND for posting the Kodak number right here so I did not have to search for it online. Saved me some time, and a mother of three can always use that kind of help!

    Hopefully the new print head will solve my issue with the printer. I will let you know how it turns out!


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Better Yet.....you could have done that all On-Line. The support On-line gave me the same results without being on the phone...They sent an E-mail back telling me to try all of the things above.....sent a message back saying they didn't work....then got a message saying a new print head was on teh way......really fast and easy.....

Posted on Sep 01, 2008

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Here are the things you will be asked to try if you call support. They may fix the problems as well. Taking the printhead out and putting it back in is the big helper.

Remove the black and color ink cartridges.
Right above where the black ink cartridge was, in the top left hand corner of the printhead, push up towards the ceiling and you should be able to push a button that releases the printhead.
Place the printhead right back into the printer and push straight back on the back wall.
You should hear a loud snap.
Replace the ink cartridges which should snap as well.
Close the printer.
After about a minute or so the printer will ask you to do a calibration.
Insert a paper and press start.
Scan the calibration sheet.
After that, in the menu, do a printhead clean.
(If this is a 5100, do it in the home center ->? in the top right ->Maintainence ->Clean Printhead.)
Do one basic and one deep.
Print a demo sheet to see if anything has changed.
If the picture looks better, continue to do cleans.
In the event that it does not, the printhead will need to be replaced and since the printer is still under warranty, Kodak specialists will try to overnight you a printhead.
The whole process is short and free.
The number for Kodak AiO Support is 1 800 421 6699.

Posted on Aug 07, 2008

  • Matt D Aug 10, 2008

    I'm willing to bet it will. Have a good one!

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Greetings,
Sorry to hear that you are stuck?
If and when you regain the function of the menu button, you should perform a calibration. It should be done every time you install or replace a printhead. However, you can run a calibration if you are seeing changes in the image quality. Calibration aligns the printheads and performs a nozzle health check to enable high-quality prints.
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I have a HP Professional Deskjet 1220C. It starts off printing full colour images ok but about a quarter of the way through it starts printing in red. Please help me.


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Printing the diagnostic page The information displayed on the diagnostic page includes the printer model, serial number, service ID (born-on date), firmware revision, total page count and last error code (see Figure 2). If an error code (hex) number is displayed, it represents the last error that occurred regardless of whether the problem that caused the error has been fixed and the printer is presently operational. To print a diagnostic page see the following:
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Running the pen recovery diagnostic test If printouts have incomplete text or graphics that are not corrected by cleaning the print cartridges, use the pen recovery diagnostic test. The pen recovery diagnostic test is a three-level cleaning procedure that attempts to clear blocked print cartridge nozzles. The tests can be run either from the Toolbox under Printer Services or by pressing the button sequences below. The Level 1 print cartridge cleaning is a light cleaning mode. Use this level first to clear blocked nozzles.
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