Question about Dyson DC31 Animal Bagless Handheld Cyclonic Vacuum

Open Question

In my (almost new) Dyson DC31 Animal the rolling brush tends to stop like the bearing was kind of difficult to turn. I opened the side carter and removed the little belt. Without the belt the engine runs regularly. I cleaned the little knots of hairs trapped in the bearing but still the brush runs for a while then stops, tries for a bit then stops again. I even tryed putting a bit of synthetic lubricant with apparently no result. Could it be a defective bearing? Thanks for your help.

Posted by on

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

ukvacfan
  • 328 Answers

SOURCE: The brush bar on my Dyson DC17 stopped turning.

If this model has a brush control - i.e a roller at the side of the model which controls brush to spin or not, then its a protected brush model - therefore even if the drive belt is intact the Dyson would have to be repaired by a service personnel or professional. The brush protection isn't able to be taken apart and sounds like it may well have slipped off due to tension.

Posted on Apr 02, 2009

  • 7 Answers

SOURCE: My Dyson Animal 14 beater brush will not turn.

It MAY be a clutch issue. I had a similar problem with my DC07 Animal recently a posted a solution elsewhere on this site, but here's the summary. To reset the clutch on my model, recline the vacuum, turn it on it's side and slowly change the carpet/bare floor knob from one setting to the other about 6 times. This apparently reset the clutch and now it works fine. You may also wish to call DYSON. They're very helpful and walk you through troubleshooting before recommending servicing. Their number is 1-866-693-9766. They'll need your model and serial number (located on bottom of uinit).

Posted on Apr 18, 2009

  • 83 Answers

SOURCE: Dyson Animal 17 - brush stopped turning

The belt will stop itself from spinning if you accidentally picked up a shoestring or vacuumed the edged of a carpet and the carpet got caught. To have the brush spinning again, simply step on the front of the machine, pull back the handle, turn the machine on with the red power button and press the gray button next to the red button - that's the ON/OFF button for the brushbar. If it doesn't spin, press and hold the button down for 10 seconds. If it still doesn't work, call the Dyson helpline, they'll have you open up the cleaner and inspect the belt and brushbar motor and if all else fails, they'll refer you to a local repair dealer in your area to fix it.

Posted on Jul 30, 2009

  • 3 Answers

SOURCE: Dyson DC14 Brush Bar won't turn

You don't need to take it for repairs, I just corrected the same problem on the phone with a tech. Have the head on your lap, make sure the end nearest the little belt has the rounded side of the bar facing you. The squared off end faces towards the machine. Place your left hand pointy finger under the bar (the 2 inch bar next to the little belt) and lift up, while finessing the loose end of the bar into place, with the rounded part still facing you. Then it sort of snaps into place. Now, replace the face plate. In the upright mode, starting at the carpet dial, switch the dial back and forth between carpet and bare floor, ten times. (the tech actually referred to this as re-setting the vac. LOL) Plug the vac in, incline the hand, and start. It should work. It didn't for me the first time and made a horrible sound. That meant I had to go and repeat the process again, but lo and behold, IT WORKED! When in doubt, call the tech and don't let them get away from you; have them stay on the line until the problem is resolved.

Posted on Oct 10, 2009

  • 10 Answers

SOURCE: In need of a picture of the on/off switch for Dyson DC17.

This is over a year too late, but perhaps this will help other people in your situation. Here is how the switch assembly should go together:

62eaed7.jpg
5f7c31d.jpg
955ca72.jpg

Posted on Jul 28, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Brush bar stops spinning


If cleaning debris from brush roll and nozzle housing doesn't solve the problem you may need a new PCB, if that doesn't solve it you may need a new power nozzle assembly. This is a difficult repair that should be performed by a qualified technician.

Apr 05, 2016 | Dyson Animal Airmuscle Vacuum dc28

1 Answer

Wish I had not spent our money on this!!!


Hi Barbara, it's Jack at Dyson.

DC31 Animal is a handheld Dyson vacuum with a maximum runtime of 15 minutes, or 6 minutes on Boost mode for really stubborn dirt.

DC31 Animal is great for spot-cleaning furniture, stairs and inside the car, as well as other dusting tasks around the home. But it may not be the best choice for larger areas of carpeting - you may find a Dyson Digital Slim cordless vacuum, or one of our mains-powered upright or canister vacuums is better suited to this type of task.

If you'd like to discuss your concerns with one of our experts I would encourage you to contact us directly by 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dec 06, 2013 | Dyson Vacuums

1 Answer

Brushes don't spin


Hi there,

I'm sorry to hear you're having difficulty with the motorised brush head on your DC31 Animal. If the head won't seem to work correctly after you've checked for any obstructions, I'd encourage you to get in touch with us directly as we'd appreciate the opportunity to provide further assistance.

You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call, as one of our advisors may be able to resolve the issue with some troubleshooting over the phone.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

May 11, 2012 | Dyson DC31 Animal Bagless Handheld...

1 Answer

I have dyson dc28 animal brush not turning how to fix


Your DC28 is not an easy machine to diagnose why the brush roll will not turn. If cleaning the hair and dust from brush roll doesn't solve it the first thing to do is replace the PCB. If that doesn't solve it then you need to install a new power nozzle assembly.
These repairs should be done by a qualified technician.

Feb 11, 2012 | Dyson DC28 Animal Bagless Upright Vacuum

2 Answers

Dc 31 animal: even when fully charged keeps cutting out. stop for a moment & it starts then stops. Filter cleaned & checked.


Hi there,

Sorry to hear you're having difficulties with your DC31 Animal. It's probably best if you get in touch with us directly, so one of our experts can run through some troubleshooting over the phone with you to identify the cause of the issue. They'll be happy to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Aug 28, 2011 | Dyson DC31 Animal Bagless Handheld...

1 Answer

Need to buy new battery charging device for the Dyson #31 vacuum cleaner, old one was lost.


Hi there,

If you want to purchase a new charger assembly, you can order one directly from Dyson. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). Alternatively, you can order one online from www.dyson.com.

Kind regards,

Jack
Dyson Customer Service

Aug 07, 2011 | Dyson DC31 Animal Bagless Handheld...

1 Answer

When I put the vacuum in position to use on rugs, it makes a horrible grinding noise like something is stuck.


Hi If the Dyson model you have has a protected brush model (i.e. roller wheel at the side that goes up automatically to turn off the brush roll) then the belt will have to be replaced by a Dyson engineer. If its not that model and doesn't have the brush roll stop function, check that the roller beater bar and the brush are properly aligned, also checking the main dust channel isn't clogged.

Feb 22, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

Not finding what you are looking for?
Dyson DC31 Animal Bagless Handheld Cyclonic Vacuum Logo

Related Topics:

195 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18389 Answers

Nick Olsen

Level 2 Expert

183 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...