Question about Cell Phones

1 Answer

I have an HTC 8925 and when I turn it on, it turns on but it doesn't fully load. The only thing it shows is the ATandT logo on a white background. It does not make any sound or beep or anything in that sort. Can you please help me fix it? I tried to soft and hard reset it but it didn't help. I rebooted it as well and it didn't work. any help is appreciated.

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 1,738 Answers

Thanks for visiting FixYa!

From your explanation, it sounds like you've downloaded an app or program that has a driver conflict with the phone's operating system. You may need to flash your phone's ROM (operating system) with a new updated version to get it to work properly again. Since you didn't include who your cellular carrier is, I'm going to assume that it is AT&T. If the phone is not an AT&T Branded phone, disregard these instructions.

This phone is also called the HTC Tilt 2 (AT&T) and there is a new ROM download for the phone which should solve your problem. You'll need to follow the directions EXACTLY to flash your phone's ROM - and I do mean exactly!

This software update is intended for the HTC Tilt 2 for AT&T only and users should not load or attempt to load this version on any other device as it may cause serious issues/damage.

Please note that during the update process, the device will be Hard Reset and anything that is NOT part of the Operating System (contacts, calendar, music, etc) will be permanently deleted; always make a point of backing up your device's data on a regular basis!



Before you proceed, please confirm that this software upgrade is a newer version than what is currently loaded on your device. If it is the same version and your device is operating normally, there is no need to reload the software.


To determine the software version running on your device, go to Start > Settings > System Folder > Device Information > Software Information.

Validate that the ROM version is 2.10.502.4 if it is not, you will need to update the software on you device.

Before you run the ROM Upgrade Utility (RUU), make sure you check and do the following first:

  • USB sync cable is connected to your device and PC to establish a connection with Activesync/Windows Mobile Device Center. If you don't have ActiveSync installed on your PC already, the CD found inside your handset box can be used to install the application. If you lost the disk, please go to www.microsoft.com >Downloads & Trials> Windows Mobile Downloads and download the appropriate application (ActiveSync or Windows Mobile Device Center) depending on your PC's OS. You will also need Outlook or Outlook express installed in order to backup your contacts, calendars, e-mail, tasks etc.
  • Remove your storage card prior to running the upgrade. Do not put it back into your phone until after the upgrade process is complete.
  • The standby and hibernation modes are disabled on the computer.
  • All running applications on the computer have been closed.
  • Ensure that you device has a battery level of at least 50% (Start > Settings > System Folder > Power > Battery) If the battery "dies" during the upgrade process, there is a chance that the device will not recover and will need to be sent to HTC for repair.
  • The update can take several minutes so set aside time when you will not be interrupted.
  • Do Not interrupt the upgrade process or press any buttons on the device until the process has been completed (the device will reset itself when the update is done).
  • Warning: Installing this update will erase all data stored on the device, restoring your device to the factory default settings. Please be sure to back up any important files to preserve your data.

General Procedure on Installing the ROM Update

  1. Back up your personal data from the Mobile Device to your computer using ActiveSync (Windows XP or sooner)/Windows Mobile Device Center (Windows Vista and Windows 7) or a 3rd party backup utility if you want to ensure you don't lose any of your data.
    • If using a 3rd party backup utility, be sure that you are not backing up the Registry as this will cause issues once restored to the device after the update.
    • You will need to reload any 3rd party applications manually. Once you have created your backup file, be sure to copy the backup file to a storage card (ensure that Storage Card Encryption has been disabled on the device if you have enabled it) or to your PC before proceeding with the ROM update.
  2. On your computer, click on the Download link (below) and save the file to your desktop.
  3. Establish a connection between ActiveSync/Windows Mobile Device Center and your device using the provided USB Data cable.
  4. Locate the ROM file (the one you saved in step 2 above) on your PC and double-click on the file to run the ROM Update Utility (RUU) to install the ROM update to your Mobile Device.
  5. Follow the RUU Wizard prompts. When presented with the readme screen, please read the Readme since it provides a lot of valuable information on the upgrade process and what you can expect during the upgrade process. Check the box beside the "I understand the caution indicated above and has reviewed the Readme" and then press Next to continue. The remaining steps will typically involve checking the check box and pressing the Next or Upgrade button until the upgrade is completed.
  6. Restore your personal data back to your Mobile Device using ActiveSync/Windows Mobile Device Center or the 3rd party backup utility you selected.
Click here:
HTC Tilt 2 (AT&T) ROM Update 2.10.502.4 ' 08.30.2010 then click on: Download when you get to the HTC Downloads page to download the ROM to your PC. Then begin the install.

Posted on Apr 07, 2011

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Need device driver for htc glacier v2.3.4 hboot.89.0006


Try this. http://forum.xda-developers.com/showthread.php?t=928370

Jun 24, 2012 | HTC Mytouch 4g White Glacier Unlocked...

1 Answer

When I turn on my phone, it turns on normally, but when it hits my background and it says, "Loading" it just stays that way.


throw that phone away and do not buy any htc phones they are all junk and htc comp cant seem to fix the prob

Dec 30, 2011 | HTC Freestyle Smartphone

1 Answer

Charged battery fully fitted to phone discharged itself within hours changed battery same thing happens went back to factory settings same thing happens is there a fault on phone.cant get any satifaction...


HTC Phones are known for short battery life if you are using it only expect 2-4 hours
If you are not using it at all and have turned off wifi 3g the screen music and background apps and don't make any calls/txts expect as many as 18 hours.

Mar 11, 2011 | HTC Wildfire Cell Phone

1 Answer

I have an htc ozone, what is the proper way to charge it for maximum battery life? seems to drain out shortly after an all night full charge. Thanks.


I just got my Ozone a few days ago. What you should always do with an electronic device is charge it fully before turning it on. Then using it until it dies completely with no battery. Then fully charge it again for maximum battery life.

You can go to Start, Settings, More, Power, Power Management. Change the different things to make it save on power. Also a big help is Start, System tools, Task Manager and delete everything that is being used. That just turns it off in the background, it doesn't delete the program.

Aug 31, 2009 | HTC Touch P3450 Smartphone

1 Answer

ABOUT A TYPE OF CHARGER


I am in the possession of a new MP3 player SKI#450227 - how do I "charge" the Damn thing? There are 6 cords and I can't get any of them to match up!!!!!

Jun 13, 2009 | BargainCell AT&T HTC 8925 Tilt Smartphone...

1 Answer

Htc 8925 wont turn on, little red light comes on when connected to charger. battery measures 4.2VDC.


Have you tried hard-resetting your device? Push the buttons on the bottom and while you hold them, also press the normal reset button with your stylus. Now wait for a white screen.

Apr 13, 2009 | HTC Tilt 8900 Smartphone

2 Answers

White screen on a htc 8525


I have a small solution to what all of you are having with the black screen. I had the same problem so, what you want to do is keep pressing the power button. You do not turn the phone off, you will just put it in standby mode and then back on. If you keep doing that the screen will turn back on but you can not let the back light go out.

Dec 11, 2008 | AT&T 8525 Smartphone

Not finding what you are looking for?
Cell Phones Logo

Related Topics:

187 people viewed this question

Ask a Question

Usually answered in minutes!

Top Cell Phones Experts

Computer Repairing
Computer Repairing

Level 3 Expert

14641 Answers

yadayada
yadayada

Level 3 Expert

76164 Answers

William Alequin

Level 3 Expert

928 Answers

Are you a Cell Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...