Question about Brother Office Equipment & Supplies

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Dear Sir I have a technical error 41 and i dont know what to do.

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  • Pcaptain66 Aug 06, 2008

    Brother MFC 3320CN



    Thanks P Philipsz

  • Pcaptain66 Aug 06, 2008

    Problem started last week

    P Philipsz

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6 Answers

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  • Master
  • 1,879 Answers

Greetings,

Here try this first:

Models: Fax1800C, Fax1820C, Fax1920CN, MFC3100C, MFC3200C, MFC3220C, MFC3320CN, MFC3340CN, MFC3420C, MFC3820CN, MFC4420C, MFC4820C, MFC5100C, MFC5200C
Important note: Brother has extended their warranty for Machine Error 41 on the above models. If you are experiencing a Machine Error 41, and if the machine was purchased within the last 24 months, or if it is less than 30 months from the serial number manufacturing date code, you qualify for a free repair on your machine. Simply take your machine to the nearest Brother Authorized Service Center and they will repair it for you. Or call 1-800-284-4329 to verify your warranty. This warranty extension only applies to ME 41, and only on the above listed models.


Keep us posted and thank you for using our service.
FixYa - Technical Support, Instructions & Repair Service

Posted on Aug 06, 2008

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  • Master
  • 2,035 Answers

Machine Error 41 indicates a mechanical malfunction with FAX/DCP/MFC.
Often, unplugging the unit from the power source and then plugging it back in again can clear this error message.


Or you can use this link:

http://welcome.solutions.brother.com/BSC/public/eu/eu_ot/en/faq/faq/000000/000700/000026/faq000726_000.html?reg=eu&c=eu_ot&lang=en&prod=mfc3320cn_eu

Good luck...

Posted on Aug 06, 2008

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  • Master
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Hi-


Machine Error 41 indicates a mechanical malfunction with FAX/DCP/MFC.
Often, unplugging the unit from the power source and then plugging it back in again can clear this error message.
If the message continues to be displayed on the LCD, please contact Brother Customer Service for more options.

Is this with in warranty still?

Or this might be the printhead yo are having an issue with go to this link http://www.bopparts.com/ then look for/search for LK0935001

Hope this helps

Posted on Aug 06, 2008

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Hi,

Brother has extended the warranty period for "Machine Error 41" to 24 months of proof of purchase or 30 months of serial number. Please call toll free customer service support line at 1-800 284-4329 M-F to verify if your machine is within the warranty period. They will assist you on locating the nearest Authorized Service Center to have your machine repaired at no cost. Brother has corrected the "Machine Error 41" error condition.

Posted on Aug 06, 2008

  • Priya darshan Aug 06, 2008

    Please don't forget to accept the solution as fixya.

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Hi,
When did the problem start on the printer


Thanks
proton

Posted on Aug 06, 2008

  • Mandeep  Singh
    Mandeep Singh Aug 06, 2008

    Sir,

    This is the part that needs to be replaced on the printer

    http://bopparts.com/index.asp?PageAction...



    The print head in the printer has gone bad. I would suggest, to check prices on new printers before investing money on this one. As prices of printers have dropped to a great extent and you can get a good deal



    Thanks

    Proton

  • Mandeep  Singh
    Mandeep Singh Aug 06, 2008

    Alternatively check with Brother Support in case there is some kind of extension of warranty for this problem on your printer model



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