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I have an Empire Corcho model CH-15 that is at least 15 years old. I have not used it much until past 2 years. It just started emitting a strong smell and a white powder is laying on the heater, above the bricks. It ignites and burns very well. Any thoughts? Thank You! It is fueled by natural gas.

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Since it hasn't been used in at least 15 years, what you're seeing is the dust, dirt and spider webs that are being burned up by the heater. The strong smell is because of the clogged burners. Best suggestion is turn it OFF let it cool completely and thoroughly clean the unit. It may need to be dismantled some so that you can reach and clean everything. A shop vac with a house and brush attachment works well to accomplish this. Pay particular attention to the burner(s) and vacuum them several times. Dry clean everything you possibly can. Then reassemble the heater and relight the pilot and give it a try.

In closing, I must say, having been in the hearth business for 15 years, I' am totally shocked, that after 2 years of neglect, that a 15 year old gas heater would even light.

Posted on Apr 07, 2011

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