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HP 6700 won't shut down and gives usb errors - Computers & Internet

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  • bill43697 Apr 07, 2011

    bluechip999 I should have been more specific. I get the error with NO usb or devices at all plugged in. I must the reboot it and then I can shut it down. Thanks.

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Unplug the usb cable, shutdown printer by turn it off or unplug power cable, wait for a few minutes, plug usb cable back, and turn it back on. Do it as your own risk.

Posted on Apr 07, 2011

  • 1 more comment 
  • Blue Chip 999 Apr 07, 2011

    Glad to here that you could shutdown now.
    Thanks

  • bill43697 Apr 07, 2011

    The problem is not Fixed. I should have been more explicit. I get the Error with "Nothing Connected" at all. And then when it reboots it often goes into Safe Mode and I must do a Shutdown again. When I finally Turn it On again I get an "Unexplained Error". Please advice.
    Thanks.

  • Blue Chip 999 Apr 07, 2011

    Try to turn it back on and keep press F8 key. It will give you choices after that, select boot to last known good configuration to see if you can get to desktop. Also if you can write down the exact error so that I can help you. It's hard for me to help with "unexplained error.
    Thanks

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