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Printing with a HP5500dtn and I'm getting a white horizontal line towards the top of my paper when printing.

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Check the ETB belt for a horizontal scar.
Next check your toner cartridges. One of the drums may have a scar.
Under DIAGNOSTICS Menu, run PQ Troubleshooting.
See if any of the colors give you the white line.

Because you said that only one line occurs, I'm inclined to go with the ETB belt.
Check it good for the horizontal line.

Posted on Apr 07, 2011

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