Question about Lexmark X4550 InkJet Printer

2 Answers

Scanning Whenever I want to scan the printer always goes to "Downloading Applications List" And then comes back with "Cannot retrieve applicationList". This does not always happen. But it happens more often than not. What am I doing wrong?

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  • jeffjess828 Aug 16, 2008

    I have the same problem only it is everytime I want to scan. I cannot scan at all!

  • Anonymous Feb 16, 2009

    ive the same probl

  • Anonymous Mar 28, 2009

    I also can't get it to scan, although it used to no problem. The fact that the menu is in spanish does not make it any easier

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I have the same problem. I used the "Lexmark Imaging Studio" application and clicked on the "Display or Change Network settings" link at the left bottom corner (The words might be different, my installation is in German, so I translate it as I assume it would be in English). I then added my Computer again with a new name to the printer and it worked. Now I actually want to find out how to delete the old entry on the printer, but that is later's problem.

My guess now is that mybe it is because I have a router and use DHCP ip addresses. I am going to give my computer a fixed IP and see if it then always works. Maybe the printer is not able to really resolve the IP address and saves it. Only guessing!

Frank

Posted on Aug 24, 2008

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I have the same issue with my x4550 & spent 5-6 hours on the phone with Lexmark support yesterday and the above was one of the steps they had me do, my printer has it's own ip address set.

I spent a good 5-6 hours the day before troubleshooting this issue with 2 vista machines, on my own. I have 2 vista desktops connecting to my x4550 via wireless. I did manage to get one of them to scan using the scan to pc from the printer. However I am pretty certain now that the one I still have issues with is something to do with my registry and an older scanner that was uninstalled, or older software conflict. but here are a couple of suggestions you can try:

1 - changing the computer name as stated by Frank (Peterfm)
2 - Check to see if you antivirus programs or firewalls or windows defender may be blocking the printer. Try turning all of these off, powercycle your pc & printer, then try scanning. if successful you will have to add these files to your antivirus program etc... to give permissions:
App4R.exe
lxdiamon.exe
lxdimon.exe
3 - in a separate post

Posted on Mar 24, 2009

  • wolfangel9 Mar 24, 2009

    3 - The following is from the lexmark website, but since I found it hard to
    find what I was looking for when I was troubleshooting I copied it to
    word and saved for my own reference back to. This procedure correct the scan issue on my now working PC. Still working on the other PC.









    Normal
    0


    false
    false
    false







    MicrosoftInternetExplorer4









    /* Style Definitions */
    table.MsoNormalTable
    {mso-style-name:"Table Normal";
    mso-tstyle-rowband-size:0;
    mso-tstyle-colband-size:0;
    mso-style-noshow:yes;
    mso-style-parent:"";
    mso-padding-alt:0in 5.4pt 0in 5.4pt;
    mso-para-margin:0in;
    mso-para-margin-bottom:.0001pt;
    mso-pagination:widow-orphan;
    font-size:10.0pt;
    font-family:"Times New Roman";
    mso-ansi-language:#0400;
    mso-fareast-language:#0400;
    mso-bidi-language:#0400;}



    It is not possible to retrieve the scan application list during
    the Downloading Application List step. To determine
    if the resolution below should be used, the following should also be
    applicable:



    • It is possible to print
      either with a network or USB connection.

    • It is possible to scan
      using Windows Photo Gallery (in Windows XP using the Scanner and
      Camera wizard). NOTE:
      This can only be tried with a USB connection.

    • If scanning from the Imaging
      Studio software, you should be able to scan with a USB
      connection but the Scan to PC option from the operator panel
      should fail when connected via USB.


    Resolution


    There is a patch that you can download and run to resolve this issue.


    Step 1:

    Download the following patch: ftp://ftp.lexmark.com/driver/inkjet_drivers/3500-4500/3500-4500.exe



    1. To start the process,
      double-click on the downloaded file and follow the on-screen instructions
      to continue.

    2. Reboot the PC.

    3. Unplug the power adapter from
      the back of the printer.

    4. Plug it back in after 30
      seconds.

    5. Try to scan again.



      If the problem still exists, follow Step 2 below.


    Step 2:

    Download the following patch: ftp://ftp.lexmark.com/driver/inkjet_drivers/3500-4500/3500-4500wifiethernetpatch.exe



    1. Double-click on the
      downloaded file and follow the on-screen instructions to continue.

    2. Reboot the PC.

    3. Unplug the power adapter from
      the back of the printer.

    4. Plug it back in after 30
      seconds.


    Try to scan again.











    Normal
    0


    false
    false
    false







    MicrosoftInternetExplorer4









    /* Style Definitions */
    table.MsoNormalTable
    {mso-style-name:"Table Normal";
    mso-tstyle-rowband-size:0;
    mso-tstyle-colband-size:0;
    mso-style-noshow:yes;
    mso-style-parent:"";
    mso-padding-alt:0in 5.4pt 0in 5.4pt;
    mso-para-margin:0in;
    mso-para-margin-bottom:.0001pt;
    mso-pagination:widow-orphan;
    font-size:10.0pt;
    font-family:"Times New Roman";
    mso-ansi-language:#0400;
    mso-fareast-language:#0400;
    mso-bidi-language:#0400;}






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