I am working in a Windows SBS 2003 Client/Server environment and I installed a new HP Colour Laserjet 3600 for the sales office. Over the last 2 weeks there have been non stop problems, such as print jobs that keep gettin stacked up and stuck on the server, and this also happens per PC also, and I have had to go into the services and restart the print spooler to get rid of the first job so people can print to it again. The client PC's run XP Pro. I originally installed the drivers per client machine then thought that it was part of the problem considering the printer is being used as a networked printer over 10/100 so technically it should be installed onto just the server and shared out. So I did this and the sales office still have problems. Also the clients in the sales office seem to have trouble opening word and excel files and they take up to 40 seconds sometimes longer, whether it be local files or files on the server. We have on Access scanning enabled but I have put in the necessary exceptions on required files but not all, I have changed the NIC settings per machine and this only worked for 1 day, but the strange thing is that this doesnt happen for any other computer in the other offices, so im sure it isnt down to the computers themselves, but that it may be the printer that was installed. Can someone help me please?
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Access: http://OfficeUpdate.Microsoft.com and look for Microsoft's _FREE_ "Excel Viewer" software. Download it & install it. This software can be used to view & print, but not to change, Excel spreadsheets.
Close Excel first and check out if Outlook or Outlook Express/Windows Mail is your mail program for Office. Start>Settings>Control Panel....Internet options (Program Tab) In Vista : Start>Default programs Controls to send mail might be missing missing or disabled or there are errors when you try to mail.
That is correct Symantec list supported operating systems and Windows 7 is not compatible..
System RequirementsWindows 2000 Professional/Server/Advanced Server
Windows XP Home/Professional (32-bit and 64-bit)
Windows 2003 Server Standard/Enterprise (32-bit and 64-bit)
Windows Vista Ultimate/Business/Enterprise/Home Premium/Home Basic (32-bit and 64-bit)
Windows 2008 Server
Internet Explorer 6.0 or later
Assuming you can connect via Remote Desktop without any issues...
Printing through Terminal services requires that printing be enabled in the Terminal Services Configuration (Client Settings Tab). It also requires that the printer driver be installed on the Terminal server, not the actual printer (as it shows under the control panel) but just the driver. You can install just the driver by going to File/Server Properties under Printers and Faxes ON THE TERMINAL. Install the printer normally on the client machines.
Note: For a printer to work via Terminal services it needs to have a compatible driver (which I believe is called PCL??) So some consumer printers (the ones that only come with Setup programs, not just driver packages) will not work. The majority of HP Officejets and laserjets are fine, as are Brother lasers.
It may be a font issue... did you change the font of the typed-in text to a non-True Type face? For every typeface there are two fonts: a screen font to display on your monitor and a printer font for printing,
If somehow there is confusion or corruption in the Excel file contents about exactly which font is specified at a given point in the text box (e.g.if you type like I do with lots of backspaces, which are actually special codes that can cause such corruption), then the misfire between screen and print fonts can cause the text data to be corrupt. It seems to be an operating system issue (did you make a lot of changes to fonts on your system?) or something wrong with your personal installation of Office 2003 in any case, because Excel 2003 is a very stable release. To fix this I would try examining the Windows\Fonts folder using a third-party tool or comparing its contents to a known-good Windows installation (or simply copy and paste your typed paragraphs into Notepad and re-paste it into a new text box in a New Document (starting fresh with a new Excel worksheet could solve it all by itself).
Users of the Microsoft Office XP and 2003 programs Word, Excel, or PowerPoint—please install all High-Priority updates from Microsoft Updatebefore downloading the Compatibility Pack.
By installing the Compatibility Pack in addition to Microsoft Office2000, Office XP, or Office 2003, you will be able to open, edit, andsave files using the file formats new to Word, Excel, and PowerPoint 2007.The Compatibility Pack can also be used in conjunction with theMicrosoft Office Word Viewer 2003, Excel Viewer 2003, and PowerPointViewer 2003 to view files saved in these new formats. For moreinformation about the Compatibility Pack, see Knowledge Base article 924074.
Note: If you use Microsoft Word 2000 or Microsoft Word 2002 to read or write documents containing complex scripts, please see http://support.microsoft.com/kb/925451 for information to enable Word 2007 documents to be displayed correctly in your version of Word.
Ensure your system is up to date by installing all High-Priority/Required updates on Microsoft Update(required for Microsoft Office XP and 2003 users).
After installing all High-Priority/Required updates with Microsoft Update, download the Compatibility Pack by clicking the Download button above and saving the file to your hard disk.
Double-click the FileFormatConverters.exe program file on your hard disk to start the setup program.
Follow the instructions on the screen to complete the installation.
To remove this download:
On the Windows Start menu, click Control Panel.
Select Add/Remove Programs.
In the list of currently installed programs, select Compatibility Pack for the 2007 Office system and then click Remove or Add/Remove. If a dialog box appears, follow the instructions to remove the program.
Click Yes or OK to confirm that you want to remove the program.
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Where were you saving the old Excel files to: c:\my documents for example. Is your new Excel saving or retrieving documents from the same location? If not, it will look like the old files are gone, when Excel is simply looking in the wrong place.
An installation won't wipe out data files--they're in two different locations. If you do a global wildcard search (*.xls) you will probably find them.