Question about Samsung Prostar 816 Phone

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We have the Samsung 816 phone system with 6 phones in our office. One of our phones is having a problem with the receiver. We can use the speaker when answering however when picking up the handset the other party cannot hear us. Do we need to replace handset and if so where from?

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Hi where r u based ? search'samsung telephone systems' on google

Posted on Apr 17, 2011

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I have a prostar samsung 816 plus and we have a number of phones in the office and only one is ringing, how can I make them all ring? I have followed the instructions in the manual and the following...


Hi, have you checked that the number is ringing at a group? to do this enter customer programming;
TRSF 200
1234
1 to enable
press your speaker key
enter 714

The screen will display;


DID DGT (001)

DGT : XXXXX

Press the volume key until you get to the number you wish to program, when you have reached this press the 3rd soft key under the screen (TAB) until you get to the DDI Destination which will display:


1 : XXX 2 : XXX

Enter the extension number OR the group number which you want this DDI to ring at. (1= day ring plan , 2= night ring plan, unless other ring plans are in place on the system )


Once you have put the group in you need to go to 601 to enter all extensions into that group. If you visit http://www.abbeytelecom.com there are easy to follow videos covering a wide range of programming issues on the Samsung phone systems, I have uploaded one which I think will help, regards




Apr 06, 2011 | Samsung Prostar 816 Phone

1 Answer

Samsung Prostar 816


Did you try unplugging power cord for five minutes? often this fix the problem.

Aug 12, 2008 | Samsung Prostar 816 Phone

1 Answer

PROSTAR 816 SYSTEM WAS MOVED FROM OLD OFFICE TO THE NEW OFFICE. WE HAD 12 PHONES WORKING IN THE OLD OFFICE NOW ONLY 10 WORK. THERE IS ONLY ONE PHONE THAT RINGS. THE TIME AND DATE CAN'T BE CHANGED.


This sounds like you need a Samsung engineer to visit, however I have sent you the instructions for changing the date and time in the form of a youtube video, more info can be found at www.abbeytelecom.com. hope this helps

Aug 24, 2010 | Samsung Prostar 816 Phone

1 Answer

Does not ring


Hi Sandra, this sounds like your phone that is not ringing needs to be added to a group- I have sent you a video showing how to do this. go to www.abbeytelecom.com for more training videos relating to the Prostar 816

Apr 29, 2009 | Samsung PROSTAR816 PLUS PHONE SYSTEM Elec...

1 Answer

Samsung prostar 816 plus system ringing problem


sounds like your having a couple of problems at the same time. the lines only ringing at station 1 is the default setting of the system my guess is that the time and date are also way off if thats the case.
To change the ringing on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down enter #20 the screen should say MMC DISABLED
1) enter in 1 2 3 4 1 # (that enables programming)
2) enter in #62 the screen should say day ring assn
3) press the line you wish to program
4) press the buttons for the extensions that you wish to ring (the ones in the right next to the handset)
5) press # when finished with the line
6) repeat steps 2 through 5 for the remainder of the lines you wish to change
press #when finished.

next, the problem with the cordless not working has to do with the port programming, in default it assigns all ports as multiline sets.
To assign a SLT(single line telephone) port to the system while still in program mode dial #38 the screen should say slt dial type and then 16 0's.
0 = keyset 1=slt set
enter in all 16 digits followed by the # i.e.if your cordless is on port 7 it would look like 0000001000000000 #
lastly the phone that can no lnger recieve calls sounds like the do not disturb or DND has been pressed to stop the alarm from ringing. press the mute/dnd button (light should be off). to cancel an alarm press the ALM/SD button twice and then the hold button.
hope that helps out.

Mar 05, 2009 | Samsung Prostar 816 Phone

1 Answer

Samsung Prostar 816


To change the ringing on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down enter #20 the screen should say MMC DISABLED
1) enter in 1 2 3 4 1 # (that enables programming)
2) enter in #62 the screen should say day ring assn
3) press the line you wish to program
4) press the buttons for the extensions that you wish to ring (the ones in the right next to the handset)
5) press # when finished with the line
6) repeat steps 2 through 5 for the remainder of the lines you wish to change
The code for hold recall is #52
enter in your hold recall time in sec. and in a 3 digit format. i.e. 30 seconds = 030 a minute and a half is 090 and so on.
press # when finished

it sounds like the memory battery on the main board is no longer working which means that it'll happen again.

Aug 30, 2008 | Samsung Prostar 816 Phone

1 Answer

Cancel incoming ringing


MMC # 62 controlls which phones ring in Day Mode, if you still have a problem repost and I will help you. Thanks

Apr 11, 2008 | Samsung Prostar 816 Phone

1 Answer

Samsung Prostar 816


The battery is dead and will not maintain system programing after a power outage. If the battery is not replaced this problem will occur everytime the power goes out.

Mar 19, 2008 | Samsung Prostar 816 Phone

2 Answers

Speaker phone light continually blinks


The blinking light on the speaker button means the forward when busy is on. To cancel it- With the handset on-hook dial #12.
Then press your own station number. Then dial # again. The speaker button should stop flickering.
Note: If the SPK button continues to flicker, Forward all is activated. It is the same process as above but use #11 instead of #12

Feb 21, 2008 | Samsung Prostar 816 Phone

1 Answer

Some of the buttons don't work and the Hold function doesn't work


The Prostar 816 phone system can only use Prostar 816 phones. There is a rare larger Prostar system that can use other Prostar phones along with the 816 but typically was only installed in situations where more than 16 phones were needed. If you are looking at non-prostar phones like the Samsung DCS 12 then they certainly will not work.

Oct 20, 2007 | Samsung Prostar 816 Phone

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