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How do I install my wireless mouse. I have already pluged it into the usb, but nothing is happening.

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Make sure the batteries are installed
see if there is a button on the bottom of the mouse or the usb dongle, it may need to be synchronized
check for a power switch on the mouse.

Windows may just need time to install the mouse driver.

Posted on Apr 06, 2011

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I cannot get my new optical mouse to work. GE98548. I have the USB receiver plugged into the USB port, pressed the button and the red light came on. I pressed the Connect button on the mouse and nothing...


Hi

Basics first (some or all of which you may already have considered).

I assume you have batteries in the mouse.

Check the manual for the correct sequence and procedure for introducing the mouse to the transdponder for the first time. Sometimes the buttons on the wireless transponder and mouse need to be pressed and held for a certain amount of time.

Sometimes there needs to be clear line of sight between the mouse and the transponder, depending on if the signalling is Infra Red or RF. Consider a Male to Female USB extension cable that allows you to plug the male end of the extension cable into the PC's USB socket and the transponder into the female end of the extension cable, enabling you to place the transponder in clear line of sight of the mouse.

You will know when the mouse is properly connected to the transponder because when you press the Connect button the transponder should blink in response.

Leaving the transponder connected to the PC, try connecting a wired USB mouse to different USB port to see if you can get a moving cursor with it. If the Hardware Wizard appears, you may need use it to install USB drivers that are already in windows but not yet installed and active. After this, disconnect the wired mouse and test the wireless mouse again.

Also check in your BIOS (see which key to press - often DEL or F2 -during boot from the menu at the foot of the first boot screen to enter BIOS Setup and check if Legacy USB function is on or off. If off, use the + or - (or sometimes page Up or Page Down) keys to toggle it to on > F10 > Enter > boot into windows and test USB wireless mouse again.

If none of these ideas solve the problem, the device may be faulty and should be returned under warranty.

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nikcorra2488,

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-samson39

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