Question about Zanussi FC1200W Front Load Washer

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Hi Machine works fine except it wont put softener into final rinse - its still there at the end of the cycle. Many thanks

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Hi from retired Englishman in SW France,
This is a common problem with many machines.
I suspect that the conditioner/softener tray needs a thorough clean,
paying particular attention to the sentences in BOLD ;-0)
-------------------------------------
Remove the complete drawer. To do this you will have to do one of the following-

  • Top catch- push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
  • release the catches underneath (our daughter's Indesit) or
  • lift upwards on the tray as it is coming out to clear the lip underneath.
One of these should enable you remove it
(I am having to guess some of the following!)
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
If this does not work, pull out the dispenser drawer far enough to be able to just see the softener tray, select the (final?) rinse and check that water is entering the tray. If it isn't there is a fault with the water distribution and an engineer call is required ;-0(
Good luck,
John C

Posted on Apr 06, 2011

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Posted on Jan 02, 2017

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Hi from retired Englishman in SW France,

Sorry but I have to ask if you are putting the powder and softener into the correct compartments?
A quick and easy way to find out which tray is which is to pull the detergent drawer out just so that you can see into it. Start a pre-wash and see where the water runs in, then advance to the main wash and observe. Finally start a rinse cycle and where the water goes in is where the conditioner/softener goes.

In a few cases I have come across, the pre-wash tray shares with the conditioner/softener part but the pre-wash powder goes in the front and the softener in the back.

If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
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