Question about Computers & Internet
A 530 error indicates that the outgoing email server can not figure out who you are, therefore it is not allowing you to send email.
You did not specify what email program you are using.
You need to go to the email configuration and make sure...
a) you email address is correctly entered. Look for silly spelling mistakes.
b) Also check the entry in the configuration for "Reply-to". It should also have your email address in it. Some servers will reject mails if this is blank or incorrect.
Posted on Apr 06, 2011
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Posted on Jan 02, 2017
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Model AR-M257 - I have several Sharp MFP devices at different locations and
all are set up to scan through our email server using a special account I have
just for this purpose. I have all of
them setup using the external IP address of our Exchange server (not its name
or FQDN) and I have firewall rules setup to allow SMTP from the WAN IP
addresses of our different offices to the LAN IP address of the Exchange server. It worked at all the others but this
one. I was getting the following error
when trying to send a status message (under Log) from the device to my email
account as a test: [error 973] incorrect
format for primary smtp server. And when
I tried to scan through our email server I would get "network error". However, a connection test succeeded. I had everything set correctly for SMTP and
DNS but as I was trying anything I could to get it working I went to mDNS under
Services and it was enabled. I disabled
it and then I could get a status message to be sent to me and we could send a
scan through our email server.
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